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Big I Buzz - January 19, 2022

Posted By IIAW Staff, Wednesday, January 19, 2022

Happy Wednesday! In this week's Big I Buzz we are discussing how IIAW members can receive 1 FREE WI CE credit, newly-released InsurCon2022 details and 3 key 2022 trends for AI and P&C Insurance. 

Flood Risk Rating 2.0 Webinar

Join us on Thursday, January 20th for our Flood Risk Rating 2.0 webinar. This webinar is free for IIAW members, and the webinar has been approved for 1 Wisconsin CE credit. This webinar has been brought to you by the IIAW in partnership with Selective Insurance Company of America. Register here: https://buff.ly/3Ja7POC

InsurCon2022: You will not want to miss this event!

Our January 2022 magazine has newly released details about InsurCon2022. This year's convention will welcome our keynote speaker, Hall of Fame basketball legend, Bill Walton! Additionally, this year's format has been inspired by TED talks and will feature eight energizing speakers. Topics range from agency technology, cybersecurity and more. Check out this month's magazine for more information!

3 Key 2022 Trends for AI and P&C Insurance

NU Property Casualty 360 has put together a list of three key AI trends that are set to dominate the insurance industry in 2022: 

1. Wriggling away from on-premise - As the industry has faced the ongoing effects of COVID and undergone a major digital makeover, this year will be a pivotal year for accelerated movement towards the cloud. 

2. Creating value from new sources of data - With the movement towards more digital-based operations, the year will see newer sources of data from increasing ease of storage, access and processing of documents, voice recordings, interaction transcripts, behavioral data and IOT data. According to Property Casualty, all this new data will, "design new products and services, simplify distribution, improve fraud management especially in emerging areas such as cyber risk, reduce customer effort and reimagine business models."

3. Winning the war for talent - our weekly newsletter has been focusing on the increased demand for talent across all industries. The same goes for the insurance industry as all of these trends for AI will need talent to put them into place.

"The year ahead is set to be one of the headiest years for the insurance industry yet. However, through continuous dedication to digital transformation, insurers can find ways to not just adopt AI but use it in a way that drives incredible value for their business." Read more about these trends here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - January 12, 2022

Posted By IIAW Staff, Wednesday, January 12, 2022

Happy Wednesday! In this week's Big I Buzz we are discussing predicted telehealth risks for the year, how to get an at-home over-the-counter COVID test and cryptocurrency crimes. 

Viewpoint: Telehealth Risks and Predicted Impacts for 2022

COVID-19 has changed the way we do a lot of things and healthcare is at the top of the list. Many doctors' offices adopted telehealth. Claims Journal defines telehealth as, "The delivery and facilitation of health-related services via telecommunications and digital communication technologies." Despite the conveniences of telehealth, there are some risks involved. According to Claims Journal, "Legal experts predict that the volume of virtual care lawsuits will increase as telemedicine becomes and increasingly common way for patients to access healthcare... For example, a report from Quest Diagnostics said that 67% of the primary care physicians they surveyed were concerned that they missed signs of patient drug abuse during the pandemic. Only 50% of survey respondents were confident they could recognize signs of drug misuse during telehealth visits, compared to the 91% that said the same of in-person patient interactions." Claims Journal checked in  with malpractice experts' to get their prediction of telehealth impacts for the year: their prediction was that as telehealth becomes more prominent, we will see an increase in claims resulting from lack of clarity around provider accountability, missed and delayed diagnosis and missteps in care transitions. Read more about the risks and predictions for 2022 here

How to Get Your At-Home Over-the-Counter COVID-19 Test for Free

As the omicron variant causes COVID spikes across the country many people are looking to get tested. Testing facilities are facing longer lines than usual, which can make the wait for a COVID test and results longer than hoped for.

So, how can you get your at-home over-the-counter COVID-19 test for free? Starting January 15, mots people with a health plan can go online, or to a pharmacy or store to purchase an at-home over-the-counter COVID-19 diagnostic test authorized by the FDA at no cost, either through reimbursement or free of charge through insurance. 

Do you have to submit your test for reimbursement or can you walk in and pick up at-home OTC tests for free? It depends on your plan. If you are charged for an at-home OTC test after January 15, you can keep your receipt and submit a claim to your insurance company for reimbursement. According to CMS.gov, "If  your plan has not set up a network of preferred stores, pharmacies and online retailers at which you can obtain a test with no out-of-pocket expense, you will be reimbursed the amount of the cost of the test. For example, if you buy a two-pack of tests for $34, the plan or insurer would reimburse $34. If your plan has set up a network of preferred stores, pharmacies and online retailers at which you can obtain a test with no out-of-pocket expense, you can still obtain tests from other retailers if you buy them outside of that network. Your plan is required to reimburse you at a rate of up to $12 per individual test (or the cost of the test, if less than $12). Save your receipt(s) to submit to your plan for reimbursement at a rate of at least $12 per individual test (or the cost of the test, if less than $12). 

You can read more about getting an at-home over-the-counter COVID test here

Cryptocurrency Crime Hit Record $14 Billion in 2021: Research

Blockchain researcher Chainalysis said that crime involving cryptocurrencies hit an all-time high of $14 billion in 2021. According to their report, Crypto received by digital wallet addresses linked to illicit activity including scams, darknet markets and ransomware jumped 80% from a year earlier. The activity represented just 0.15% of total crypto transaction volumes, its lowest ever. Overall volumes soared to $15.8 trillion in 2021, up over five-fold from a year earlier. Insurance Journal reported that, "Driving the increase in crime was an explosion of scams and theft at decentralized finance - DeFi - platforms, Chainalysis said. DeFi sites - which offer lending, insurance and other financial services while bypassing traditional gatekeepers such as banks - have been plagued by problems that include flaws in underlying code and opaque governance." Read more about cryptocurrency crime in 2021 here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - January 5, 2022

Posted By IIAW Staff, Tuesday, January 4, 2022

Big I Buzz is back, and we hope that everyone enjoyed their holiday season! We are back and covering all the news stories that you need to know about as we jump into the new year. In this week's Big I Buzz, we are discussing our new member benefit of the month, P&C predictions for 2022 and buying trends anticipated for the new year. 

Spotlight on Member Benefits - January 2022

Every month we feature a new member benefit that all IIAW members have access to! This month's spotlight focuses on our 2021 Q3 P-C Marketplace Report. Members receive the report for free (a $99 value) and the report highlights top lines of business trends, growth rates, percentage of surplus lines and the biggest writing insurers. You can access the report here. If you're not an IIAW, you can purchase this report for $99. Members can also access Q1 and Q2 results. Stay tuned in the next few months for the 2021 Q4 report. 

P&C Insurance Industry Predictions for 2022

NU Property Casualty 360 has put together their list of five things to look for in the year ahead, including supply chain issues and a property price 'reckoning'. 

1. Electric vehicles to emerge as a growth segment for insurers. According to Property Casualty 360, "The global market for electric vehicles is expected to grow from $171 billion in 2020 to $725 billion in 2026 - a compound annual growth rate (CAGR) of more than 27%. By 2030, we expect there to be 115 million electric fleet vehicles globally. 

2. Sustained supply chain & inventory management risk will accelerate product reinvention. It's likely that the supply chain issues we've seen occurring throughout the end of 2021 will continue into 2022. NU Property Casualty 360 says that we can expect to see more insurers apply risk mitigation and management solutions more broadly and go beyond indemnification to help their customers address core operating risk. 

3. A property pricing and profitability reckoning is coming.The US annual inflation rate reached the highest in four decades in November. NU Property Casualty 360 reports that, "The next two decades are expected to bring steep increases in both premiums and concentration of risk from catastrophic events linked to climate change and greater urbanization in emerging markets. The year ahead will be one with a pricing and profitability reckoning within property markets."

4. Insurance operating models will adjust to seismic shifts. Between COVID and the "Great Resignation", the pressures and shifts these are causing will force insurers to disrupt long-standing apprenticeship models that the industry has relied on for skilling in essential functions like claims and underwriting. 

5. Resetting the underwriting workflow. "Insurers are ready to see their digital transformation and cloud platform investments of the last two years pay off in the form of cost reduction and new business. In 2022, we will see transformation programs aimed at reducing expense ratios and boosting profitability through increased process efficiency and 'decisioning' effectiveness in underwriting," NU Property Casualty writes. You can read more about their predictions for the year here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - December 15, 2021

Posted By IIAW Staff, Wednesday, December 15, 2021

Happy Holidays! This is the final Big I Buzz for the year, and we are covering a LOT! 

First, as a reminder, we will be closed on December 24, December 27, December 30 and December 31 for the holidays. If you have any questions arise during this time, feel free to send an email to our general inbox, info@iiaw.com. 

Sign up for Catalyit Now Before the Subscription Window Ends! 

Access to Catalyit's Full Access Subscription is only available 4 times a year, and their subscription window closes THIS FRIDAY and won't open again until next year. Sign up now at catalyit.com. IIAW members get a free basic subscription. What's Catalyit? Catalyit.com is a website created by Steve Anderson and several Big I state associations that bring all the agency tech guidance you need... in one place. Behind the login button, you'll enter a world crafted to help you discover, evaluate, select and implement tech. This includes: 

• Tools - The Catalyit Success Journey™, and our in-depth tech assessment, provide you with a custom roadmap for success.

• Guides & Reviews: Our topic guides share insights, help you compare solutions in minutes, and include reviews. 

• Training: From live coaching and Q&A sessions to our on-demand video vault, you'll be able to get the most out of your tools. 

• Community: Discuss trends, best practices and challenges with peers, experts and providers. 

• Consulting: Need custom, one-on-one support? Our team of experts can work directly with your agency. 

Your new basic subscription grants you access to a lot of this great content. once you're ready, upgrade to Full Access to unlock everything! But don't wait too long - the option to subscribe to Full Access closes on Friday, December 17th. Learn more at catalyit.com. 

Holiday Social Media Posts: 

As you're preparing for time off, we've put together a few social media graphics that you can share on your own pages to make your holiday marketing a little easier! How to save: right-click and save image as to save it to your desktop. 

Suggested Copy: Merry Christmas from the _____ team!

Suggested Copy: The New Year is the perfect time to review your insurance policies to make sure you have the coverage you need. Need help? Contact us at ___________. 

Suggested Copy: Will you be traveling for the holidays? 109.5 million Americans are planning to travel to their holiday destination. We are wishing everyone safe travels as they celebrate the holiday season. 

In addition to these graphics, you can also use any of the Trusted Choice graphics to help spruce up your social media posts! They have holiday and winter focused graphics that you can download to use on your pages.  Head over to the IIAW Facebook page, and feel free to share any of our posts onto your own page too!

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - December 8, 2021

Posted By IIAW Staff, Wednesday, December 8, 2021

Happy Wednesday! In this week's Big I Buzz, we are discussing the annual IIAW Emerging Leaders fundraiser, what P/C insurers can expect in 2022 and newly named "Top D.C. Lobbyists". 

Annual IIAW Emerging Leaders Fundraiser

Last week the IIAW Emerging Leaders kicked off their annual fundraiser to support the Child Life Department at the American Family Children's Hospital. During this fundraiser last year, within the first few weeks of the fundraiser, we surpassed the initial donation goal of $500, donating an incredible total of $5,725!

Due to COVID-19, we are still unable to drop off gifts for the children as we had done prior to the pandemic, but we are accepting monetary donations. New this year, you can choose to donate items to the hospital from their 2021 Holiday Season Registry, which ships directly from Amazon to the American Family Children's Hospital. Monetary donations will be accepted through December 22, 2021 and the registry will be open for three more weeks. You can make a monetary donation here or you can purchase from the AFCH registry here

Big 'I' Leaders Once Again Named Among Top D.C. Lobbyists

The IIAW and InsurPac, our state and national Political Action Committees, ensure our industry is present and heard in Wisconsin and Washington D.C. Recently, Big 'I' Leaders were once again named among the top D.C. lobbyists by The Hill, a prominent political newspaper. The paper listed Big 'I'  leaders, Bob Rusbuldt, Big "I" President & CEO, and Charles Symington, Big "I" senior vice president of external, industry and goverment affairs in the top trade association lobbyists in Washington D.C. 

According to IA Magazine, "A vital component of the association's advocacy efforts is InsurPac, a multimillion dollar political action committee. It develops and strenghtens relationships with elected officials and candidates for federal office, amplifying the Big "I" brand on Capitol Hill. During the 2020 election cycle, InsurPac disbursed $1,948,000 to a total of 254 federal campaigns, winning at least 237 of them, resulting in a 93% victory rate. In disbursing this money, InsurPac did not look at party affiliation; as always, it gave money to representatives, senators and candidates for federal office that have been friends and advocates of the independent agency system."

You can read more from this article here. If you'd like to donate to the national InsurPac, or Insuring Wisconsin PAC, please visit the IIAW website here

Heading Into 2022, P/C Insurers Face 'Massive' Political Risks, Economic Uncertainty

During the Insurance Information Institute Joint Industry Forum 2021 in New York City on December 2nd, Michel Leonard, vice president, senior economist and data scientist and Head of the Economics and Analytics Department at III spoke about the "massive" political risks that property/casualty insurers will face throughout 2022. 

These risks include labor dislocation and the midterm elections, the continued institutional deadlock in Congress, worsening socioeconomic inequality and far right domestic radicalization. According to Insurance Journal, "In the U.S. and around the world, these risks encompass anti-vax radicalization relating to the COVID-19 vaccines, far-left industrial sabotage relating to fossil fuels and conflict with China over Taiwan and Hong Kong. Other flashpoint risks remain or are worsening in North Korea, Ukraine, Belarus, Latvia, India, China and Pakistan, Leonard noted. Beyond that, there are also risks involving weaponized trade policies, state-sponsored cyber terrorism and warfare, and risks involving state and non-state interference in elections both in the U.S. and abroad." You can read more from Insurance Journal here. 

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - December 1, 2021

Posted By IIAW Staff, Wednesday, December 1, 2021

Happy Wednesday! In this week's Big I Buzz, we are discussing our December Member Benefit Spotlight, the changes to A.M. Best commercial property market outlook and where employers stand on the 'new normal'. 

This Month's Spotlight on Member Benefits

December is here, and we are highlighting a new member benefit for the month, Catalyit.You told us harnessing tech in your agency isn't easy. We listened, and did something about it. The solution is here today! Introducing Catalyit: All the agency tech guidance you need... in one place. The number of ways independent insurance agencies can leverage tech to increase profit and serve customers is nearly unlimited. But time, know-how and fear of risk are getting in the way. Catalyit solves it for you. The IIAW partnered with six state associations and industry tech leader, Steve Anderson, to create Catalyit. 

To super-serve Catalyit subscribers, access to catalyit.com is limited to four windows a year. So, for now, access to Catalyit opened October 14, 2021, and will close December 15, 2021. With a brand new year right around the corner, you won't want to wait. Take advantage of the current sign up window. Your IIAW membership grants you free access to a Basic subscription. You can get a full-access pass (all tools, guides and learning unlocked) for your entire agency with an exclusive IIAW discount. Learn more here

A.M. Best Revises Commercial Property Market Outlook

According to Business Insurance, "On Tuesday, A.M. Best updated its outlook for the U.S. commercial property insurance market from negative to stable, citing ongoing rate increases by insurers and a decline in business interruption claims." The report stated that inflationary cost pressures may push rates upward throughout 2022. "Appropriate rate and pricing actions by commercial property insurers as well as ongoing efforts to ensure the adequacy of property valuations will mitigate the effect over time," Best said. Read more here

Where Employers Stand on Vaccines, 'New Normal' Workplace, Remote Work, Travel 

A recent survey from Willis Towers Watson found that more than half of US employers require or plan to require COVID-19 vaccinations of employees, but their support depends on whether the courts approve the Biden Administration emergency workplace safety rule requiring vaccinations or weekly testing. Originally, the deadline for comments was set for December 6, however as of this morning, it was pushed back to January 19th. Insurance Journal reported that, "About three in 10 respondents (29%) [to the survey] say their organizations have already reached their "new normal" in terms of returning to the workplace and ending pandemic-related policies. Roughly the same amount (28%) say they don't expect their organizations to reach the new normal until the third quarter of 2022 or later. Additionally respondents report that 34% of employees are now working remotely. This is expected to drop to 27% in the first quarter of 2022. Employers that have returned remote workers to the workplace report that public health recommendations (79%), state regulations and recommendations (74%) and business needs (71%) were considerations in their decisions." Read more on the survey findings about business travel, vaccination rates and federal contractors here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  wisconsin insurance blog 

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Commentary from Counsel - PPP Loan Forgiveness - Timely Appeal of Denials

Posted By IIAW Staff, Tuesday, November 30, 2021
Updated: Wednesday, December 1, 2021

By: Josh Johanningmeier, IIAW General Counsel 

 

The Paycheck Protection Program, or PPP, was one of the federal government’s earliest Covid-19 pandemic programs.  The PPP loan program is administered by the U.S. Small Business Administration (SBA).  According to the SBA, just under 11.5 million PPP loans were made, totaling about $792 billion.  For many small businesses, including independent insurance agencies and countless agency clients, PPP loans were a lifeline during uncertain and disruptive economic times.


One of the key aspects of the PPP loan program was that, under certain circumstances, the loans would be forgiven.  The process for seeking loan forgiveness has been underway for many months at this point, and nearly 8 million borrowers have filed forgiveness applications, with nearly 97% of the loans forgiven and repaid by the SBA.  That is good news for those borrowers, but leaves thousands either unforgiven, or pending.  Some of the pending PPP loan forgiveness applications will be granted, of course, but there will be no shortage of denials as well.  It is important to understand that the SBA’s forgiveness decision is appealable, but borrowers must act quickly.

In mid-September, the final rule covering Borrower Appeals of Final SBA Loan Review Decisions took effect, and it provides the framework for aggrieved borrowers to appeal to the SBA Office of Hearings and Appeals (OHA).  Here are the key requirements to ensure an appeal is heard by OHA.


First, only the actual borrower on a loan, or its legal successor in interest, for which SBA has issued a final SBA loan review decision has standing to appeal the SBA loan review decision to OHA. This means that the lending bank cannot appeal on behalf of borrowers.


Second, SBA decisions are appealable only if SBA’s completed review of a PPP loan finds any of the following:

• The borrower was ineligible for a PPP loan—this looks

   back at whether the loan should have been made in

   the first instance.  A denial on this basis will mean that no

   portion of the loan is forgiven.

• The borrower was ineligible for the PPP loan amount

   received or used the PPP loan proceeds for unauthorized

   uses.

• The borrower is ineligible for PPP loan forgiveness in

   the amount determined by the lender (lenders

   processing forgiveness applications make

   recommendations for full or partial forgiveness amounts).

   In this situation, the SBA final loan review decision

   will disagree with the lender, but remember—only the

   borrower can appeal, the lender cannot do so.

• The borrower is ineligible for PPP loan forgiveness in any

   amount when the lender has issued a full denial decision

   to SBA.   Here too the SBA final loan review decision will

   differ from the lender’s recommendation, but in a way

   that is favorable to the borrower.


Finally, the appeal must be filed with OHA within thirty (30) calendar days after the borrower’s receipt of the final SBA loan review decision.  This timing is critical, and because most forgiveness applications were handled through the same lender that made the loan, the borrower will most likely receive the final SBA loan review decision from the lender.


Within that framework, borrowers will need to consider their appeal options in light of a very deferential standard of review by OHA—the final SBA forgiveness decision will be altered only where the OHA administrative judge determines that the SBA’s decision was based on a clear error of fact or law.  That said, with the volume of forgiveness applications being reviewed by the SBA, and the complexities of the PPP loan program in terms of eligibility and use of loan proceeds, borrowers should be prepared to quickly evaluate their appeal options with counsel and file their appeal by the 30-day deadline.


It is also important to note that the loan deferment period is extended during the pendency of the appeal, so borrowers will not enter repayment until their appeal is decided.  The timeframe for OHA to decide an appeal of an SBA loan review decision is laid out in the final rule and could be as fast as 90 days, though there is ample discretion for the judge to extend certain deadlines.  Considering the anticipated volume of appeals, it is likely that 90 days will be the exception, rather than the norm.


If your agency, or a client, is facing a full or partial denial of forgiveness of a PPP loan, act quickly to evaluate a potential appeal and consult with competent counsel to assist.

Tags:  commentary from counsel  insurance general counsel  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Agency Management - 5 Behaviors of Great Agency Owners

Posted By IIAW Staff, Monday, November 29, 2021
Updated: Wednesday, December 1, 2021

 By: Carey Wallace, Business Consultant, AgencyFocus

There is an incredible opportunity in the insurance industry for someone who wishes to own their own business.  With over half of the agency owners facing retirement in the next 5-10 years, as well as a strong desire by many agency owners to remain independent and offer the same opportunity to the next generation that their agency provided to them.  There is no question the opportunity exists – for the right person.  What will it take to be a strong and successful agency owner? I asked this question to many successful agency owners and here are the most common themes in their answers.

 

Transition Your Thinking

 

When you are an owner of a business your job has a completely different focus. You can no longer be singularly focused on ways you can be successful, instead it is transformed to a much broader perspective. You are now responsible for building the partnerships, structure, team, technology and environment that puts you and your team in the best position to serve your clients.  This transition takes time, requires different perspectives and the ability to listen and stay humble. “Surround yourself with people that can challenge the way you think.” – Matt Simon, Coverlink Insurance. Above all else, take great care of the people – the humans that are the heart and soul of your organization. There is nothing that matters more than them.  You are not going to have all the answers all the time, so stay open, humble and listen.

 

Have a Clear Purpose

 

Leading with your purpose as your guide is key to your success.  This will keep both you and your team focused on what matters most: Trust & Relationships.  “Insurance is not a transaction, it’s a promise and a trusted relationship.”, Perk Reichley, Reichley Insurance. While you’re honing your sales and leadership skills, stay committed to becoming a person that CAN be trusted and CAN forge healthy relationships. This is hard work and requires showing up even when it is inconvenient, making and keeping promises of personal service and dedication, listening to other needs more than talking about your own, hanging in there for the long haul with others, and always seeing the potential around you when you are struggling yourself.   It requires strong character and a personal inner strength to do these things, making this role not a fit for everyone.  Know yourself and only step into this role if you are confident that these are the types of things that energize you and bring you a great sense of accomplishment. “Serve others and you will succeed.” – Adam Augspurger, Steadfast Insurance.  When you lead with your purpose as the guide, the sales, premium and number goals will fall into place.

 

Know Your Numbers

 

Be an expert in your business by having a great handle on your numbers. While your numbers should not be the only measure of your success, they are an important part of running the agency.  You should know exactly what’s is driving your business, what your areas of weakness are and be the one focused on minimizing those obstacles and challenges. As the leader, you will set the example what being a good steward of the agency’s resources means.  “Build a war chest of savings that you can deploy when the time is right.” Seth Zaremba, Zinc Insurance. You never know what challenges you will face, so being thoughtful in how you prepare will put you in the best position to face the unexpected. How you deploy both time and money is important to your success. Take that role seriously and always put the agency’s interests first.

 

The most successful agencies have leaders that run their businesses like they are selling them tomorrow.

 

Don’t Go It Alone

 

Leading an organization can lonely, but it doesn’t need to be.  This industry is filled with incredibly giving people that want to share their experiences and knowledge with others. There is a servant leadership quality and camaraderie that exists in our industry that is both impressive and unique. Where else will you find your competitors willing to spend both their time and energy helping each other and the industry as a whole?  Get involved, give back and get connected.  The most consistent piece of advice from agency owners was to put yourself in a position to learn from others.  Surrounding yourself with other agents is one of the best ways to learn and grow.  Don’t ever underestimate tapping into the knowledge of those that led before you – their insights are invaluable. Be a student of the industry and be willing to share your knowledge.  I guarantee that if you make the time to volunteering and becoming involved with other agents, you will receive more than you can ever possibly give.

  

Have a Plan

 

As the leader of an agency, it is your responsibility to ensure that the agency’s future is secure.  The best way to do this is to have a plan.  Every business that has employees, recurring income, and complex processes should have a documented succession plan.   Independent agencies meet all three of these requirements.  Planning for the ongoing success of your agency may feel overwhelming, but it is an important part of your role as the leader of that organization.  The agency’s future should not be left up to chance, so take the time to document your plan and revisit the plan on an annual basis to ensure that it is kept up to date and your agency’s future is well protected.

 

For more information visit www.agency-focus.com

Tags:  agency management  insuring Wisconsin  wi  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - November 24, 2021

Posted By IIAW Staff, Tuesday, November 23, 2021

Happy (almost) Thanksgiving! We hope everyone has a great time with their loved ones tomorrow. Until then, here's this week's Big I Buzz, where we're discussing marketing your business during the holidays, Wisconsin's medical payments per workers' comp claim and the increase in Americans withdrawing early from their retirement accounts.

5 Ways to Market Your Business This Holiday Season

Coming up this weekend is Small Business Saturday! Small businesses are the backbones of communities. Highlight your agency as a small local business in your community by using their Choose Local Campaign. Small Business Saturday isn't the only time to be marketing your business, take advantage of marketing year-round to showcase your agency. The Independent Agent magazine released four ways to market your business during this holiday season: 

1. Plan your social media calendar: when you start with a list of holidays and other important dates, it's easier to create content based around those days. Don't worry about setting your alarm on Christmas Day to be the first one up posting Merry Christmas to your followers. Try out a social media scheduler like Later, Buffer or Hootsuite so you can set it and forget it. For other posts, inform customers immediately by posting right away. 

2. Make customers' lives easier: According to the National Retail Federation, the average consumer spends $997.79 on gifts during the holidays. You can tap into this trend by offering (and marketing!) coverage for home contents, such as jewelry and other major purchases. 

3. Embrace the season: If your team is back in the office, and your business is visible by potential customers, create a seasonal window display to draw in customers.

4. Tell a story: Take this time to share all that you've accomplished in the past year. A great idea The Independent Agent recommends is to run a contest on social media. Ask followers to share their stories from the past year, tagging you for a chance to win a prize. Try to tie the contest into your product, such as a heartwarming story about how their insurance was worth every penny. 

5. Last, but not least, ask. Ask what your customers' paint points are for the holidays and how you can fix the problems. 

Wisconsin Medical Payments per Workers' Comp Claim Among Highest in Study

According to Insurance Journal, "A recent study by the Workers Compensation Research Institute found that medical payments per claim with more than seven days of lost time in Wisconsin were among the highest of 18 states studied and changed little from 2014 to 2019." Between 2014 and 2019, the study found that prices paid for professional services grew 3% per year. These increases were similar to changes in other states without medical fee schedules. Ramona Tanabe, executive vice president and counsel of WCRI attributed the main driver of the Wisconsin higher medical payments per claim when compared to other study states to the higher-than typical prices paid for professional (nonhospital) services. Read more here

Half of Americans with Retirement Accounts Have Taken an Early Withdrawal

A recent survey from Bankrate has found that 51% of Americans have dipped into their retirement accounts early, including 20% who did so during the pandemic. According to CNBC, Gen Z tapped into their savings at the highest rate. "While only 18% took an early withdrawal pre-pandemic, 40% said they did so during or after March 2020. Baby boomers were the most likely to keep their accounts untouched amid COVID - 34% had taken an early withdrawal before the pandemic, but only 6% did so during or after March 2020." These early withdrawals come with major downsides. Between income tax and a 10% additional tax penalty, early withdrawal depending on your tax bracket can eat up between 20% to almost 50% of your withdrawal. Read more about the increase in early withdrawals here. 

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Commercial Lines - Understanding the Basics of Property Protection in Cope Underwriting

Posted By IIAW Staff, Friday, November 19, 2021
Updated: Wednesday, December 1, 2021

By: Chris Boggs, Executive Director Risk Management and Education, Big I Virtual University

For almost 400 years commercial property underwriters have used the same general information when evaluating a property risk:

• Construction;

• Occupancy;

• Protection; and

• Exposures.

 

Collectively, these are known as the “COPE” data. Although the VU has written and taught sessions on all four parts of COPE, this article provides a general overview if just one part – Protection.

 

Local fire departments, sprinkler systems, fire extinguishers, alarm systems, and fire doors/fire walls are the five main property protection features potentially available to property owners. Each of the five features is classified as either:

• Public or private; and

• Active or passive.

 

Public Protection

 

Fire departments are the only protection feature considered as “public” protection. Fire departments are funded by local governments and protect somewhat large areas, responding to fires and other public emergencies.

 

Each fire department is inspected and assigned a grade – its public protection class (PPC). Most fire departments are inspected and graded by Insurance Services Office (ISO), but some are inspected and graded by the state Departments of Insurance. Upon inspection, each department is assigned a number grade ranging between 1 and 10. The lower the number, the more effective ISO (or other jurisdictional authority) considers the department.

 

Public protection grades are based on factors such as fire department response times, water supply, personnel training, available equipment, communications, and mix of paid versus volunteer personnel. Countrywide, the most common PPC grade is 5. Not surprisingly, the least common, and most coveted, class is 1. (Note: Public Protection Class 10 is assigned to locations more than five miles from the closest responding fire department.)

 

Occasionally fire departments are assigned two PPCs. These are referred to as split classification departments. The ultimately assigned classification is a function of the closest fire hydrant or other creditable water supply. If the closest hydrant or other creditable water source is within 1,000 feet, the lower (better) PPC is used; if over 1,000 feet, the higher class is applied.

 

Historically, split classes were listed as 6/9 or 5/9 (examples only). However, in 2013, ISO changed how split classes are assigned. Now an “X” or “Y” replaces the historical “9” or “8B” assignments. For example, an historical 6/9 split classification is now shown as 6/6X; an historical 5/8B is now a 5/5Y.

 

Beyond these split class changes, ISO also created a new PPC 10 option – 10W. A “10W” is assigned to properties located more than five miles but less than seven miles from the closest responding fire department AND less than 1,000 feet from a creditable water source. According to ISO, properties meeting these parameters are a lower fire risk than is indicated by the traditional PPC 10. If these conditions aren’t met, the property is assigned the traditional 10.

 

North Carolina is the only state that has not adopted either classification change.

 

Private Protection

 

Alarm systems, sprinkler systems, fire extinguishers, and fire doors/fire walls are limited to one location or one property, thus each is considered private protection. No party other than the building owner benefits from these protection features.

 

However, simply having any or all of these protection features is not enough. Does the protective feature adequately protect the location or provide any benefit?

 

Alarm Systems.Fire, burglar, carbon monoxide, medical emergency, and other alarm systems are readily available to protect property and persons. Whether an alarm system is adequate is a function of several factors:

• Who receives the alarm? Does it sound locally or is

   it monitored by a central station? Is the central

   station listed by Underwriters Laboratory (UL)?

• What type of external communication is used? Is a

   tape dialer still in use or is it digital?

• What protection exists if the power is off?

• Are there any unprotected areas?

• Are there any special features?

• Is the system installed properly?

 

Sprinkler Systems. Having a sprinkler system is beneficial, but simply “having” a sprinkler system isn’t always enough. Can the system meet the demands of the current operation?

 

Over time, buildings may be repurposed. What was originally built and used as an office with minor assembly may now be a cabinet shop. Unless the sprinkler system was updated to account for this increased fire load, it may not be effective; it certainly won’t be as effective as a system designed for a woodworking operation.

 

Sprinkler systems must be inspected thoroughly to assure the system can do what it was designed to do – controlling and, maybe, extinguishing a fire. Proper evaluation of a sprinkler system requires review of:

• The type of system (wet, dry, deluge, pre-action,

   foam, chemical, etc.);

• The system’s condition (in good working order or

   with deficiencies);

• The water supply (adequate to meet the needs of

   the occupancy);

• The system’s ability to meet the current fire load;

• Any non-sprinklered areas:

• Clearance below the heads (any materials too close

   to the sprinkler heads retarding its flow); and

• Any high-rack storage (are there in-rack sprinklers).

 

Fire Extinguishers: Like sprinkler systems, fire extinguishers are great to have; and like sprinklers, just having a fire extinguisher is not enough. To gain any benefit from a fire extinguisher requires:

• Using the correct type. Different types of fire

   extinguishers are needed for different exposures.

   There are five primary classes of fire extinguishers

   based on the types of fire on which they are

   intended to be used:

• Class A: Used to extinguish anything

  producing ash (thus an “A” classification).

  This is for materials such as wood, paper,

  furniture, etc.);

• Class B: Used to extinguish anything that

  “boils” (thus “B”). Class B extinguishers are

  used to fight flammable and combustible

  liquid fires;

• Class C: Used to extinguish anything that has

  a “charge” (thus “C”). Class C extinguishers

  are used to battle electrical fires;

 

(Note: A, B, and C are often combined into one extinguisher.)

 

• Class D: Used to extinguish combustible

  metal fires (no good way to get to “D”). 

  Metals such as magnesium, titanium,

  sodium, and potassium burn when not in

  solid form (such as a pile of shavings or other

  loose form). No other class of extinguisher

  can be used on these fires. Class A, B,

  and C extinguishers can spread these fires or

  react negatively; and

• Class K: Used to extinguish kitchen fires (thus

  “K”). Class K extinguishers can be handheld

  or part of what is often referred to as “Ansul

  systems.” Class K extinguishers and systems

  are used to extinguish grease-laden fires.

 

• Having the correct size. An undersized extinguisher

   puts the user in danger more than it helps

   extinguish a fire.

• Training employees on how to properly use the fire

   extinguishers.

 

• Placing fire extinguishers in the natural path of exit.

   Users and potential users should be able to access

   the extinguishers as they are leaving the area; they

   should not have to go into the room (fire) to find an

   extinguisher.

• Properly locating fire extinguishers. Extinguishers

   should be hung at eyelevel with no more than 75

   feet of travel distance from any point.

 

Fire Walls and Fire Doors: The size of a building has a direct effect on the difference between the structure’s Maximum Possible Loss (MPL) and Probable Maximum Loss (PML). One method to lower the PML is to divide the building into smaller sections (compartmentalization) by constructing fire walls and using fire doors.

 

Compartmentalizing a building using fire walls and fire doors reduces the possibility – or probability – of widespread fire damage, ultimately lowering the PML.

 

Fire walls and fire doors are effective only when minimum standards are met. Lacking in any of these standards makes such walls and doors nothing more than fire stops or merely an obstacle that slows the fire. For a wall to qualify as a “fire wall,” it must:

• Be one continuous masonry wall;

• Be a minimum of 6 or 8 inches thick (the difference

   in thickness is a function of the materials used);

• Come into direct contact with fire resistive masonry

   or noncombustible walls and roof; and fully pierce

   “slow-burning” or combustible walls and roof;

• Have any openings protected by self-closing, 3-hour

   rated fire doors (aka Class “A” doors). If such a door

   is blocked open or unable to fully close, the wall is

   no longer considered a fire wall; and

• Protect any openings through which HVAC ducts

   pass with a 1 ½ hour rated damper.

 

Active vs. Passive Protection

 

Does the protection feature act or react in the absence of humans or is human intervention or action required? This is the difference between “Active” and “Passive” protection.

 

Active protection features don’t require human presence to do what they are designed to do. However, humans must eventually react to an active protection feature to successfully mitigate the situation.

Sprinkler systems and alarm systems are the two active (self-actuating) protection features.

 

Even when no one is around, a sprinkler system “reacts” (provided it is in good working condition). Likewise, an alarm system sounds or sends a notice when a monitored situation occurs. Ultimately humans must do something, but they are not required to activate either of these systems.

 

Passive protection features are the local fire departments, fire extinguishers, and fire walls/fire doors. They are just “there.”

• Fire departments stand ready to respond to

   emergencies, but since the fire department is away

   from the building and human action is required (

   the firefighters have to get suited up, get on the

   trucks, and drive to the scene), a fire department is

   considered passive protection.

• Fire extinguishers are fully passive. An extinguisher

   is of no benefit until a human takes it, pulls the

   safety pin, and applies the extinguishing chemicals

   onto the fire.

• Fire walls and fire doors are truly just there – the

   ultimate in passive protection. Fire walls and fire

   doors don’t act in any way; they exist solely to get in

   the way of the fire.

 

Property Protection

 

Effective property protection requires use of the appropriate protection options. Which protection features are necessary is a function of the building and the operations. Although every building is protected by a responding fire department, not every building requires a sprinkler system. Likewise, every building should be supplied with the proper fire extinguishers, but a particular building may not require compartmentalization by use of a fire wall/fire door combination.

 

Regardless the protection features in use, every worker on the premises must know and understand the need for and the use of the protection features present.

Tags:  commercial lines  commercial property  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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