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Risky Business | Spokesperson or Employee: Which One Are You?

Posted By IIAW Staff, Thursday, May 12, 2022
Updated: Tuesday, May 24, 2022

By: Mallory Cornell, IIAW Vice President

This article was originally published in the May 2022 Wisconsin Independent Agent

Many of you have been participants in my E&O Risk Management courses and have heard me discuss the importance of a Social Media Policy. Perhaps you’ve even requested a sample template from me. Whether it’s a reminder or an introduction, giving employees guidance for how you want them to represent the agency when they’re online is crucial.

 

What is the purpose of a Social Media Policy?

 

The primary functions of a Social Media Policy are to: guarantee a constructive relationship between the organization and its employees, manage risk and preserve the agency’s reputation, discourage the use of company time for personal social media activities, and promote awareness among employees of how their personal information can be accessed and interpreted online.

 

Why do we need one?

 

It is important to provide guidance on several aspects of utilizing social media. From everything to defining what “social media” includes to how the individual should represent (or not represent) the agency and the agency brand. As an example, the agency would identify topics such as: do not impersonate the agency or its employees, make statements on behalf of the agency without authorization, or make statements that can be construed as establishing the agency’s official position or policy on any particular issue.

 

How do I get one?

 

Just ask! Your friends at the IIAW can provide a sample Social Media Policy for you to tailor to your agency needs and implement within your organization. The sample document outlines the basic needs of the agency. It also includes a place for an employee to acknowledge they’ve received and reviewed the Social Media Policy. This document should be a part of every employee’s personnel file and reviewed on an annual basis.

 

Reach out today for your complimentary copy of an agency Social Media Policy or any other template you may need to create or update.

Tags:  E&O Risk Management  insuring Wisconsin  risk mitigation  risky business  social media  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - May 4, 2022

Posted By IIAW Staff, Wednesday, May 4, 2022

Happy Wednesday! In this week's Big I Buzz we are discussing how inflation could affect your retirement accounts and the fraud rates across different industries. 

See you on May 9-10th for InsurCon2022

Thank you to everyone who registered for InsurCon2022! We are looking forward to seeing everyone on Monday and Tuesday! If you're a registered attendee, keep an eye out for our email on Tuesday where we outline the schedule for the day!

How Will Inflation Affect Your Retirement Accounts? 

As prices continue to creep upward, it's causing Americans' spending habits to change. Benefit News reported, "According to a survey from insurance firm Voya, 66% of Americans are concerned about the impact inflation will have on their ability to save for retirement, and 71% are feeling the effects of inflation on their ability to maintain their current lifestyle... Without integration and understanding, employees are increasingly reacting to short-term emergencies and savings blips, rather than feeling confident in their ability to ride it out, Jeff Cimini, SVP or retirement product Management at Voya say. The Voya. survey found that 43% have used finances they set aside for retirement to deal with inflation-related expenses."

Industries That Saw the Biggest Fraud Rate Change from Q1 2021 to Q1 2022

TransUnion has released their quarterly fraud analysis report for Q1 2022 and according to Property Casualty 360, "It showed that global fraud decreased globally by 22.6% from Q1 2021." These are the 9 industries that saw the biggest change from Q1 last year to Q1 2022, both increase and decrease in fraud:

9. Financial Services: -63.6%

8. Telecommunications: -20.4%

7. Retail: -7.6%

6. Communities (online dating, forums, etc.): -6.1%

5. Gaming: +6.9%

4. Travel and Leisure: +13.3%

3. Logistics: +42.7%

2. Gambling: +50.1%

1. Insurance +134.5%

Read more here

For more news, check out the Action News section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - April 27, 2022

Posted By IIAW Staff, Wednesday, April 27, 2022

Happy Wednesday! In this week's Big I Buzz we are discussing the last chance for online registration for InsurCon2022, Fidelity's new option for 401(k) plans and the biggest price shock in 50 years according to World Bank. 

Online Registration Closes on Monday May 2 for InsurCon2022

Have you registered for InsurCon2022 yet? If not, now is the time! Online registration closes on Monday, May 2nd. This year's convention format will feature a strong lineup of fantastic speakers. This year's speaker topics include: agency technology, cybersecurity & recovery, state of the economy, election polling data, agency sales and consumer research & insights. We will have TWO exhibitor showcases, one at lunch time and one later in the afternoon, where will we announce the Blackout Bingo prize winners! You won't want to miss our elevated evening entertainment. Dinner will be served at 6:15 and so will great entertainment. We'll start the night off with cocktails and a delicious plated dinner while we recognize this year's award recipients. Mike Ansay will lead a walk down memory lane alongside industry legend, Dave Gross, as we honor Dave on his retirement as SECURA CEO. Last but certainly not least, evening entertainment will be provided by Bill Walton, NBA and College Basketball Hall of Fame. As entertaining as he is insightful, Bill is widely considered on of the best speakers from the world of sports. You can dress business casual throughout the day on Tuesday, May 10th and our evening entertainment portion of Tuesday will be business attire. Your registration for InsurCon2022 includes lunch, dinner and drinks!

Don't forget to also register for our Networking & Bowling Event. This will be a fun night of networking and bowling in the Kalahari's extensive 24-lane bowling alley and lounge, Volcano Lanes. If you're not a bowler, no worries! We have a registration option for you too. Instead of bowling, you can spend time networking with industry friends or play one of the other games throughout the Volcano Lanes Lounge. Both bowling and non-bowling registration options include beer & pizza. Limited space is available for this event, and we are getting close to sold out. Make sure you register today at iiaw.com/insurcon.

Fidelity Adds a Crypto Option to their 401(k) Plans

Fidelity's workplace retirement plans are adding another option into the mix. According to BenefitNews.com, "The firm announced Tuesday it will have a product ready in coming months to allow 401(k) plan participants to direct a portion of their savings into bitcoin. Employers that decide to offer the option will choose what percentage of an employee's account can be directed into crypto, up to a cap of 20%." You can read more about this new option here

Ukraine War to Cause Biggest Price Shock in 50 Years - World Bank

World Bank has released a new forecast and has warned that the Ukraine war will cause the "largest commodity shock since the 1970s.  According to BBC, "Energy prices are set to increase more than 50%, pushing up bills for households and businesses, the World Bank says. The biggest rise will be the price of natural gas in Europe, which is set to more than double in cost. Prices are forecast to fall next year and in 2024, but even then will remain 15% higher than they were last year. The World Bank said this means that from the lows of April 20220 until the highs of March this year we have seen "the largest 23-month increase in energy prices since the 1973 oil price hike", when tensions in the Middle East sent prices soaring." Read more about the prospective increase in gas and oil, wheat and more here

For more news, check out the Action News section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - April 20, 2022

Posted By IIAW Staff, Wednesday, April 20, 2022

Happy Wednesday! In this week's Big I Buzz, we are discussing how you can win $1000 in Catalyit consulting time, Lee Harvey Oswald's life insurance claim and 2022 workplace trends. 

Catalyit Tech Stack Survey

Take a quick and easy survey to win some fantastic prizes. We're working with Catalyit to kick the next round of tech resources into high gear. To do that, we want to learn what tech agencies are using now and how you feel about them. 

There's no right or wrong answers, and feel free to ask others on your team as you are filling it out. Those who complete the quiz are entered to win gift cards and the grand prize, $1000 Catalyit consulting time! Take the survey here: https://s.surveyanyplace.com/techstack

JFK Killer Lee Harvey Oswald's Life Insurance Claim Sells for Nearly $80K

During Boston-based RR Auction, the life insurance policy of Lee Harvey Oswald sold for nearly $80,000. Oswald's mother received only $863 when she filed his death claim. According to History.com, "Oswald was shot and killed by Dallas nightclub owner Jack Ruby at the Dallas police headquarters shortly after he was arraigned for the murders of the president and a Dallas police officer, J.D. Tippit. Ruby was found guilty of murdering Oswald and sentenced to death, but both his conviction and death sentence were overturned and he died before he could be retried." Associated Press reported that Oswald's mother was adamant about her son's innocence, but she was criticized for trying to profit off her son's death. 

Workplace Agility and Innovation Will Rule 2022

A workforce transformation is happening, and these are the three trends that employers should be watching: 

1. Helping employees navigate rising health care costs - as inflation ripples through the economy, experts believe that health care costs are next. With people returning to their post-pandemic "normal" many of those elective surgeries that were put off during the pandemic will be at the front of people's minds. With this, there will be a surge in demand that will impact health care costs. 

2. Boosting the efficiency of HR teams - digital transformation has been a key phrase at the IIAW for the last two years as everyone needed to implement new technologies, systems and processes to ensure business continuity in the move towards remote work. Experts anticipate organizations build on their current tech-stack. (P.S., if you need more guidance about your current tech-stack, head to catalyit.com! Catalyit puts all the agency tech guidance you need in one place.)

3. Improving engagement for a hybrid workforce - we've covered news stories like this before, so it's no surprise that hybrid work and increased flexibility as popular among employees, but engagement can struggle when working from home. This year, experts expect to see a strong focus on engagement. Read more about these trends here

For more news, check out the Action News section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  catalyit  hybrid work  insuring Wisconsin  life insurance  remote work  tech stack  technology  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog  workplace trends 

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Your Path to Direct Appointment

Posted By IIAW Staff, Tuesday, April 19, 2022

Relationship building is vital to the success of any insurance agency. As agents, you build relationships with clients, and, equally important, you build relationships with carriers. When starting or operating your agency, obtaining access to carriers and building those key relationships can be challenging.

The good news is your association can help through Independent Market Solutions (IMS). This program is designed exclusively for Wisconsin agents to assist with market access and establish a clear pathway to direct appointments with many carriers.

The IMS program affords agencies of all sizes the opportunity to add carrier appointments as IMS subproducers. That means your agency can have a direct working relationship with insurance companies, improving efficiency and allowing you to grow your relationships with company staff. And, as you write more policies as a subagent, certain insurance markets feature the opportunity to “graduate” to a direct appointment once the carrier’s minimum premium threshold and performance standards are met—all at no additional cost to you.

Your association is a proud investor in IMS, a program that favors independent agents by providing 100 percent ownership of expirations, competitive commissions, and a path to direct appointments. IMS helps your agency earn more revenue and build a sustainable business.

Click here to learn how to connect with our carrier partners.  

Tags:  IMS  Independent Market Solutions  insuring Wisconsin  market access program  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - April 13, 2022

Posted By IIAW Staff, Wednesday, April 13, 2022

Happy Wednesday! In this week's Big I Buzz, we are welcoming a new IIAW team member. We are also discussing challenges insurance companies have to overcome while digitizing and some things you need to know about InsurCon2022.

New to the Team: Tyler Wheeler

Please join us in welcoming Tyler Wheeler, our new Agency Accounting Specialist! Tyler will help us to expand our Agency Accounting Services which includes day-to-day bookkeeping, payroll processing, direct agency bill reconciliation, financial statement preparation and interpretation, prepare annual budget plan and work with your external accountants for tax and auditing needs. These services are best fit for agencies lacking financial acumen on staff, agencies with mature staff looking forward to retiring, agencies looking for additional bookkeeping knowledge and support. Stay tuned for our May magazine where we will feature Tyler and you can learn more about him! For more information about our accounting services, please contact Matt Banaszynski, IIAW CEO by phone at 608-256-4429 or by email at matt@iiaw.com. 

5 Challenges That Insurance Companies Have to Overcome While Trying to Digitize Themselves Fully

Amico Hoops, a news source focused on transformative and emerging technology, has reported the 5 challenges that insurance companies have to overcome while trying to digitize themselves fully. Digitalizing can help to improve your workflows and your internal and external processes. Here's what could be holding you back: 

1. Adapting to Newer Trends and Technology

2. Improving Digital User Experience

3. Verifying Customer Identity Digitally

4. Dealing with Large Volumes of Customer Data

5. Ensuring Security

Read more about why these challenges are hard to overcome for some insurance companies here

InsurCon2022

We are getting closer to our annual convention, InsurCon2022 and we are looking forward to seeing everyone on May 9th and 10th at the Kalahari in Wisconsin Dells! If you haven't registered just yet, don't worry - there's still time!

Rooms under the IIAW's room block for the night of Tuesday, May 10th at the Kalahari Resorts have now sold out. If you'd like to stay at the Kalahari for Tuesday, you can contact the Kalahari directly at 608-254-5466 if you need to book your room for Tuesday night. The good news is that there are still rooms available for Monday, May 9th. Book your room for Monday now to receive our special room block rate before it's gone! Learn more here

For more news, check out the Action News section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - April 6, 2022

Posted By IIAW Staff, Wednesday, April 6, 2022

Happy Wednesday! In this week's Big I Buzz we are discussing the InsurCon2022 kickoff event, March U.S. tornado activity and this month's spotlight on member benefits. 

InsurCon2022 Kickoff Event: Be There or Be Spare

Join us at 8 p.m. on Monday, May 9th for a fun night of networking & bowling in the Kalahari's expansive bowling alley and lounge, Volcano Lanes. Registration for this event is $40 and includes pizza, beer and bowling for the event. Not interested in bowling? We have a reservation option for non-bowlers too! Non-bowling registration is $25 and includes beer and pizza. The bowling alley has plenty of room for networking with industry friends, axe throwing, golf simulator games and so much more! Registration is on a first-come, first-serve basis. Save your spot here: iiaw.com/insurcon.

March U.S. Tornado Activity Likely to Set Record

The National Oceanic and Atmospheric Administration's National Weather Service Storm Prediction Center reported that there were more than 250 tornados throughout March in the U.S. Most of these tornados happened in Mississippi, Texas, Iowa, Alabama, Florida with Louisiana experiencing some strong tornados too. The previous record for most tornadoes was set in March of 2017 with a total of 192 tornadoes. The preliminary tornado total from March 2021 was 191, but that may be higher than anticipated. According to Aon, "Severe convective storms caused $26.7 billion in losses in 2021." Preliminary data from NOAA states, "There were 1,376 tornadoes in the U.S. in 1021 compared with 1,075 in 2020. You can learn more here

IIAW's Spotlight on Member Benefits for April:

This month's featured benefit is WAHVE, Work at Home Vintage Experts. Finding the right talent is a time-consuming, often frustrating process. Fortunately, WAHVE has pretiring experts with decades fo experience who are ready to fill your resource needs for less than you'd expect. With WAHVE you can fill staffing needs when you can't find the talent, whether part-time or full-time. You can save on hiring, training, managing, overhead and turnover costs and you can generate operational efficiencies and drive growth. Learn more about WAHVE here

For more news, check out the Action News section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click  here to add your email to our emailing list.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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3 Reasons to Register for InsurCon2022

Posted By IIAW Staff, Friday, April 1, 2022

3 Reasons to Register for InsurCon2022

If you haven't registered for InsurCon2022 yet, now's the time! Here are three reasons why you should register for this year's must-see event:

1. New Convention Format for 2022 - Our new format is inspired by TED Talks and will feature a variety of engaging speakers!

Our speakers will focus on topics like agency technology, cybersecurity, COVID economic impacts and more! Your registration will give you access to all events (bowling on May 9th is a separate registration), lunch, dinner, two drink tickets and access to BOTH Exhibitor Showcases. iiaw.com/insurcon

2. Evening Entertainment - We're elevating our Evening Entertainment for 2022! This year, our evening will start with Networking & Cocktails in the Convention Foyer for complimentary drinks and time to network with industry friends. Then, dinner will be served and so will great entertainment! Matt Banaszynski, IIAW CEO, will sit down with Garth Wicinsky to talk about his vision for the future as he takes over the helm as SECURA CEO. Then, Mike Ansay will lead a walk down memory lane alongside industry legend, Dave Gross, as we honor Dave on his retirement as SECURA CEO. Last but certainly not least, evening entertainment will be provided by Bill Walton, NBA and College Basketball Hall of Famer. As entertaining as he is insightful, Bill is widely considered one of the best speakers from the world of sports. 

3. Exhibitor Showcases - Back by popular demand, InsurCon2022 will feature Blackout Bingo! This year, we'll have two showcase opportunities to fill in your bingo card, which means more time to network! First, during our Exhibitor Networking Luncheon, you can grab lunch from one of the available food carts and sip on a drink from the bar (lunch & two drink tickets included with your registration) while you mark off your Blackout Bingo cards and network with exhibitors. We'll have a second Exhibitor Showcase opportunity later in the day that will conclude with awarding the winners of Blackout Bingo and all the Super Door Prize winners!

Bonus! Join us for our InsurCon2022 kickoff event of Networking & Bowling at the Kalahari's Volcano Lanes! Registration for this event includes pizza, beer & bowling for the evening. Not interested in bowling? Not a problem! We have a registration option for you as well, which includes pizza & beer. The bowling alley has plenty of room for networking with industry friends, axe throwing, golf simulator games and so much more!

Secure your spot and don't miss out on the fun of InsurCon2022! Register today at iiaw.com/insurcon.

Tags:  InsurCon2022  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - March 30, 2022

Posted By IIAW Staff, Wednesday, March 30, 2022

Happy Wednesday! In this week's Big I Buzz we are covering 3 reasons why you should register for InsurCon2022, NFT insurance and whether corporate culture can survive remote work. 

3 Reasons to Register for InsurCon2022

If you haven't registered for InsurCon2022 yet, now's the time! Here are three reasons why you should register for this year's must-see event: 1. New Convention Format for 2022 - Our new format is inspired by TED Talks and will feature a variety of engaging speakers! Our speakers will focus on topics like agency technology, cybersecurity, COVID economic impacts and more! Your registration will give you access to all events (bowling on May 9th is a separate registration), lunch, dinner, two drink tickets and access to BOTH Exhibitor Showcases. 

2. Evening Entertainment - We're elevating our Evening Entertainment for 2022! This year, our evening will start with Networking & Cocktails in the Convention Foyer for complimentary drinks and time to network with industry friends. Then, dinner will be served and so will great entertainment! Matt Banaszynski, IIAW CEO, will sit down with Garth Wicinsky to talk about his vision for the future as he takes over the helm as SECURA CEO. Then, Mike Ansay will lead a walk down memory lane alongside industry legend, Dave Gross, as we honor Dave on his retirement as SECURA CEO. Last but certainly not least, evening entertainment will be provided by Bill Walton, NBA and College Basketball Hall of Famer. As entertaining as he is insightful, Bill is widely considered one of the best speakers from the world of sports. 

3. Exhibitor Showcases - Back by popular demand, InsurCon2022 will feature Blackout Bingo! This year, we'll have two showcase opportunities to fill in your bingo card, which means more time to network! First, during our Exhibitor Networking Luncheon, you can grab lunch from one of the available food carts and sip on a drink from the bar (lunch & two drink tickets included with your registration) while you mark off your Blackout Bingo cards and network with exhibitors. We'll have a second Exhibitor Showcase opportunity later in the day that will conclude with awarding the winners of Blackout Bingo and all the Super Door Prize winners!

Bonus! Join us for our InsurCon2022 kickoff event of Networking & Bowling at the Kalahari's Volcano Lanes! Registration for this event includes pizza, beer & bowling for the evening. Not interested in bowling? Not a problem! We have a registration option for you as well, which includes pizza & beer. The bowling alley has plenty of room for networking with industry friends, axe throwing, golf simulator games and so much more!

Secure your spot and don't miss out on the fun of InsurCon2022! Register today at iiaw.com/insurcon.

NFT Insurance: Understanding the Challenges and Solutions

Do you know what an NFT is? You should, NFTs (non-fungible tokens) hit the mainstream in 2021 and owners are looking for ways to protect their investments. To quickly summarize how NFT's work, Independent Agent wrote, "Prior to NFTs, a copy of the digital file was identical to the original. Because NFTs are built on blockchain technology, they care connected to a decentralized historical record that allows for the provenance of a digital file to be established. Ownership of an NFT is established and authenticated by immutable blocks of data on the blockchain. As a result, the original is non-fungible, or not interchangeable with any copies that might be made. By allowing for authentication and ownership of digital assets, NFTs also allow digital assets to be valued and sold, which creates the need for NFT insurance."  There have been challenges to insuring NFTs because there's confusion as to whether they can be covered as fine art. However, for the most part cyber insurance policies would address the marketplace's liability, rather than covering losses that might be experienced by individuals with marketplace accounts, according to Independent Agent. You can read more about the challenges and solutions for insuring NFTs here. 

Leadership Conundrum: Can Corporate Culture Survive Remote Work Models? 

The insurance industry is expected to maintain a hybrid work model as the pandemic begins to dwindle. But, that's left a lot of companies questioning how they can continue their corporate work culture. While companies saw an increase in productivity as employees spend less time commuting, eating longer lunches and stopping to grab a coffee, there has been a negative impact on innovation for everything that requires teamwork and brainstorming. So, how do companies keep a strong corporate culture when they're faced with a hybrid workplace? Charles Cooper, chief executive of Reinsurance, AXA XL, says that spending time to get to know employees remotely is a great way to do that. You can read more about maintaining corporate culture while offering remote or hybrid workplace settings here.   

For more news, check out the Action News section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list.

Tags:  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Earn More with IMS

Posted By Kaylyn Staudt, Wednesday, March 23, 2022

The Independent Market Solutions (IMS) program is more than just a market access solution. For member agencies, it also works like an incubation program where you can gain appointments with various insurance carriers and quickly begin writing business. Many IMS markets require low to no volume commitments, offer competitive commissions, and a pathway to direct appointments. IMS agents also own 100 percent of expirations and can participate in any earned program contingencies.

Because IMS offers a mix of standard and niche markets, you don’t have to turn away a client’s request on a risk that your agency doesn’t currently write. Instead, many IMS markets offer great on-line training resources that make it simple and allow you to write the policy when your client needs it. The IMS menu is constantly changing to include new carriers intended to expand your strike zone.  

Finally, IMS seeks to perpetuate independent agents rather than consolidate them. Every IMS agent owns their book of business and can qualify to roll that business toward a direct appointment once a pre-determined premium volume is reached. There are no other fees or strings attached. This is what we mean by “incubation”, and it has its privileges!

To sign up and start earning more with IMS, click here.

 

Tags:  IMS  Independent Market Solutions  insuring Wisconsin  market access  wisconsin insurance agency help  wisconsin insurance blog 

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