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IIAW Receives 2021 Excellence in Insurance Education Award

Posted By IIAW Staff, Monday, July 12, 2021

July 12, 2021 - Madison, Wisconsin - The Independent Insurance Agents of Wisconsin (IIAW) has ben announced as a 2021 Excellence in Insurance Education Award recipient. 

The Excellence in Education awards celebrate and recognize state associations who have made significant contributions to education for their members and the industry in key areas of class offerings, continuing education, professionalism, designation offerings, industry collaboration, planning, marketing and resources.

Big "I" will be recognizing the accomplishment at the Education Convocation during the 2021 Big "I" Fall Leadership Conference on September 29, 2021. 

To learn more about IIAW's educational offerings, visit www.iiaw.com/education

Tags:  insurance education  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - July 7, 2021

Posted By IIAW Staff, Wednesday, July 7, 2021

We hope everyone enjoyed their Fourth of July weekend! Now that we're back, we're ready to jump into this week's Big I Buzz. In this week's edition, we are discussing the Mid-Year 2021 Commercial P-C Outlook, why Disney was sued by an insurer and the shrinking population of working-age people. 

Mid-Year Commercial P-C Outlook: Hard Market Pressure Continues

Challenges like COVID, catastrophic weather and other market pressures are exacerbating market challenges across all commercial property-casualty lines of business. According to the Big I, the report states the following:

• Rates for primary layers of cyber insurance are up 25% to 50%

• D&O saw second-quarter premiums increase between 10% to 50% due to the continued economic uncertainty in the wake of COVID-19. 

• Workers compensation appears to be performing well in most US states with rates either decreasing 10% or seeing an increase of up to 5% on average for guaranteed cost workers comp line or remaining flat or increasing by up to 5% for workers comp loss-sensitive programs. 

Read more about the report here

Disney Sued By Insurer

Fireman's Fund Insurance Company, a US subsidiary of Allianz,  is suing Disney stating that they are unable to pay for the "second wave" of claims on delayed film and TV productions. According to Insurance Business, "In the complaint, the insurer explained that it is not disputing insurance claims made by Disney during the "first wave" of COVID-19 shutdowns in March 2020. Rather, the insurer noted that it should not have to cover the "second wave claims that happened after film and TV shooting was allowed to resume in California and other regions." Read more about the lawsuit here

Employers Must Contend with Shrinking Population of Working-Age People

Throughout the last year, the number of working age people shrank. The Census Bureau estimates that the U.S. population ages 16 to 64 fell 0.1% in 2020 - "a scant drop but the first decline of any kind after decades of steady increases. It reflected a sharp fall in immigration, the retirements of the vast baby boom generation and a slowing birth rate. The size of the 16-64 age group was also diminished last year by thousands of deaths from the coronavirus," according to Insurance Journal.

The Federal Reserve Bank of Dallas states that 2.6 million people who were working before the pandemic now say that they're retired and not looking for a new job. Sharp gains in stock prices and home values, despite the deep pandemic recession, made it easier for many older Americans to leave the workforce early. 

Economists worry that sluggish population growth could mean less consumer spending and a less dynamic economy. Read more from Insurance Journal here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!

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Big I Buzz - June 30, 2021

Posted By Kaylyn Zielinski, Wednesday, June 30, 2021

Happy Wednesday! In this week's Big I Buzz, we are discussing Fourth of July travel, upcoming webinars to add to your calendar and how offices are changing post-COVID. 

 

AAA Fourth of July Holiday Travel Forecast

 

AAA has released their Fourth of July Holiday Travel Forecast and we are seeing upward travel trends showing Americans are ready to get back to their vacations. Similar to Memorial Day weekend, there's an expected increase of travel for the Fourth of July. More than 47.7 million Americans will take to the roads and skies for the Fourth of July weekend (July 1-5), according to AAA. Not only will travel be up 40% compared to last year, but it's expected to be the second-highest Independence Day travel volume on record (behind 2019). 

Americans will be hitting the road, totaling more than 91% of holiday travel this upcoming weekend. Car travel will bll be the highest on record, despite the gas prices being at the highest compared to the last seven years.  AAA says that over 3.5 million Americans will travel in planes, up 2.2 million from last year. 

 

According to AAA, these are the top destinations for the Fourth of July weekend: 

1. Orlando, FL

2. Anaheim, CA

3. Denver, CO

4. Las Vegas, NV

5. Seattle, WA

6. Chicago, IL

7. New York, NY

8. Atlanta, GA

9. Boston, MA

10. Kahului, Maui, HI

 

If you're planning to head south towards Chicago for the weekend, prepare for a bit of traffic as Chicago is listed in the top 10 travel destinations for the weekend.  According to the AAA News Room, "INRIX, in collaboration with AAA, predicts drivers will experience the worst congestion heading into the holiday weekend as commuters leave work early and mix with holiday travelers, along with the return trip on Monday mid-day."

 

Upcoming Webinars to Add to Your Schedule:

 

The IIAW, in partnership with Godfrey & Kahn, has produced the below webinars to help you navigate upcoming changes within the insurance industry and how these changes will affect you.

 

Cost for each of these webinars: $99/person

 

Webinar: Agency Privacy Officer - Duties & Legal Overview

Join attorneys Josh Johanningmeier and Sarah Sargent from Godfrey & Kahn S.C as they provide independent agents with a detailed overview of the duties and legal requirements for an agency privacy officer. Every agency must adhere to specific requirements found in the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm-Leach-Bliley Act in addition to NAIC and state-specific requirements. As these laws continue to pass and grow in complexity, there are policies that every insurance agency must follow regardless of size or location.

This webinar is available on the following dates:

  • 9AM-10AM on Thursday, July 1st
  • 11:30AM-12:30PM on Friday, July 9th
  • 2PM-3PM on Wednesday, July 14th
  • 10AM-11AM on Thursday, July 15th

Webinar: New Disclosure Requirements for Brokers/Consultants

 

Attorneys Josh Johanningmeier and Todd Cleary of Godfrey & Kahn, S.C. provide legal direction and guidance regarding new disclosures under Consolidated Appropriations Act. These new rules apply to compensation paid with respect to a covered plan to a covered service provider. Listen in to learn what the term "compensation" includes, how a "covered plan" is described and who is included in "covered service provider". Additional details such as advance disclosure requirements, required disclosures and requirements for plan fiduciaries will be important topics of discussion.

  • 2PM-3PM on Thursday, July 1st
  • 10AM-11AM on Friday, July 9th
  • 12PM-1PM on Wednesday, July 14th
  • 12PM-1PM on Thursday, July 15th

Offices After COVID: Wider Hallways, Fewer Desks

 

As more and more employees are returning to work, they're seeing a different office setup than when they first left. The move back into offices is being focused on socialization within their work spaces. 

 

Associated Press reported, "Surveys show the thing employees miss most about office work is socializing and collaborating with colleagues, said Lise Newman, workplace practice director at architecture firm SmithGroup. Companies are trying to encourage that rapport by building more social hubs for employees. Some mimic coffee houses, with wood floors, booth seating and pendant lamps. "Companies are trying to create the sense that this is a cool club that people want to come into," Newman said."

 

In addition to adding in social workspaces for employees, businesses are also creating more private spaces so those who need time to work on their own, have that sense of privacy they received while working from home. New York company, Valiant Technologies, has removed rows of desks and put more space between the remaining ones. They're encouraging a hybrid work environment, where employees have a desk to return to when they work in the office. Read more from the Associated Press story here

 

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - June 23, 2021

Posted By Kaylyn Zielinski, Wednesday, June 23, 2021
Updated: Wednesday, June 23, 2021


Happy Wednesday! In this week's Big I Buzz, we are discussing four reasons to register for InsurCon today, Illinois' plan to verify vehicle insurance and the rise in fraud attempts against financial services.

Four Reasons Why You Should Register for InsurCon Today

1. FREE CE Credit Voucher

Included with all InsurCon registrations, you'll receive a voucher good for 6 FREE CE credits (a $144 value)! Attendees can then redeem their free CE courses online in the comfort of their own homes through the IIAW and ABEN. Once you receive your credit voucher at registration of InsurCon, you can redeem your credits through November 30, 2021. 

2. Time to Reconnect

2020 was a long year to be apart, and now is the perfect time to reconnect with everyone! The Kalahari's new convention center offers plenty of space for us to connect safely. We will be following all safety guidelines outlined by the Kalahari, the Wisconsin Department of Health Services and the CDC. 

3. Exhibitor Showcase

Our annual Exhibitor Showcase will be held on Wednesday, August 11th. New to InsurCon2021, we will be playing Blackout Bingo! Connect with the exhibitors, and earn awesome prizes! The more exhibitors you visit, the greater the chance to win BINGO! 

4. Keynote Speakers

Our speakers include industry experts, marketing gurus and technology geniuses. First, our keynote speaker, Joe Theismann will highlight his strategies for handling unforeseen change. e can't think of a better topic to discuss at this year's convention!  You will not want to miss all of the great information that Beth Ziesenis has to share about finding the best bargain technology tools for work and home. As we continue to move forward in this post-COVID world, you can apply Beth's insights to your work situation, whether that's in-person, remote or hybrid! Lastly, but definitely not least, join us to hear from Bill Pieroni, President & CEO of ACORD. Bill's expertise revolves around digitization, change management and the strategic and capability imperatives for high performance in the insurance industry.

Now, it's time to register! Head to iiaw.com/insurcon to save your spot today, you have so many reasons not to miss this event! We can't wait to see you August 10-11 at the Kalahari Resorts & Convention Center for InsurCon2021.

Illinois Isn't Playing Games, Will Randomly Verify Vehicle Insurance Starting Next Month

Illinois' Secretary of State will be launching a new program to check for proof of insurance without drivers knowing it. While drivers who don't already have insurance are already at risk for fines, on July 1, 2021 there will be a new program verifying valid insurance. The program, Illinois Insurance Verification System, or ILIVS, will allow the Secretary of State's office to randomly verify valid insurance for Illinois vehicle owners, according to Rockford-based radio station, Q98.5. If a driver's vehicle is flagged, drivers will face fines and suspensions if their vehicle pops up uninsured. If a vehicle is flagged, the Secretary of State asks that the customer's insurance company will need to confirm that the vehicle owner has auto insurance on the verification date mentioned  through the Illinois Insurance Verification System. According to Q98.5, "If you are unable to prove your vehicle is properly insured, you will face license plate suspension along with a $100 reinstatement fee."

TransUnion: Fraud Attempts Against Financial Services Rise 149%

A new TransUnion Report has found that global digital fraud attempts against financial services spiked 149% compared to the last four months of 2020. According to NU Property Casualty, "In the U.S. specifically, financial services fraud attempts increased 109%, the global information and insights company said. The top type of fraud targeting financial services was true identity theft, which TransUnion defined as when a consumer uses a stolen identity to commit fraud, with the victim being a real person. For the insurance industry, suspected ghost broker fraud was the top type of fraud TransUnion detected during the research period." Read more about the report here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - June 16, 2021

Posted By Kaylyn Zielinski, Wednesday, June 16, 2021

We are back with another week of Big I Buzz. In this week's Big I Buzz, we are discussing OSHA's new COVID-19 emergency temporary guidance for all workplaces, the future of passwords and the results from a new J.D. Power study on auto insurance customer satisfaction.

OSHA Issues COVID-19 Emergency Temporary Standard for Health Care Workers and Guidance for All Workplaces

On June 10, 2021, OSHA issued an Emergency Temporary Standard relating to COVID-19. According to Godfrey & Kahn, "Since the beginning of the COVID-19 pandemic, OSHA has exclusively relied on existing safety standards to regulate employer conduct during the COVID-19 pandemic. Consequently, all of OSHA's previous employer directives, to date, have taken the form of non-binding informal guidance and recommendations." President Biden issued an Executive order on January 21, 2021, directed towards OSHA to consider implementing "any emergency temporary standards on COVID-19 and that these standards should be released by March 15, 2021.

OSHA updated their existing COVID-19 guidance for all workplaces on June 10, 2021. The new guidance says: 

• Encourages employers to grant paid time off for employees to get vaccinated

• Suggests that employers provide unvaccinated and at-risk workers with face coverings or surgical mask at no cost

• States that workers should continue to wear face coverings while working indoors

• Recommends that employers, especially public-facing workplaces such as retail environments, "suggest" that unvaccinated customers, visitors or guests wear face coverings when entering the workplace. 

Read more about the new guidance here

Forgotten Your Passwords? They Soon May Be Lost Altogether - with Insurers' Help

 Scary enough, the most popular password used in 2020 was "123456". Passwords like this were easily cracked almost 24 million times throughout the past year. According to Insurance Journal, "This data perfectly encapsulates the flaws inherent in passwords, and why it is easy to predict that it won't be too long until passwords are phased out altogether." A 2017 Verizon Data Breach Investigations Report found that 80 percent of cyber breaches were the direct result of stolen or hacked passwords. 

Biometric data which is used for unlocking our phones, paying for groceries, speaking to our bank and entering the country has caused a push for app developers to incorporate biometrics to enable users to bypass passwords altogether when accessing online accounts. According to Insurance Journal, "The phasing away from passwords to biometric data represents a shift away from "something you have" to "something you are", and this shift is welcome. Thanks to biology, our biometric data is nearly impossible to phish, guess or hack. While biometrics aren't infallible, attempts to hack biometrics are largely only attempted by some of the more sophisticated criminals, meaning the prevalence of this threat is minimal when compared to the threat facing our passwords."

Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief, J.D. Power Finds

The auto insurance industry returned more than $18 billion in auto insurance premiums to customers in 2020 to address the sharp decline in miles driven during the COVID-19 pandemic. Despite this relief, the 2021 J.D. Power U.S. Auto Insurance Study found that customer satisfaction with auto insurers is flat, following four consecutive years of improvement. 

Here are the key findings of the study, according to Business Wire: 

•Overall satisfaction is stagnant: This is the first time since 2017 that auto insurance customer satisfaction has not improved year over year. 

• Insurers miss the mark in communication: There were significant declines in satisfaction with customer interaction. Satisfaction with the assisted online channel, is comprised of chat and e-mail functions, declines 12 points from a year ago, with decreases also seen in contact center, website and local agent.

•Customer awareness of COVID-19 relief efforts boosts brand perception: Overall brand impressions are significantly higher among customers who were aware of these relief efforts, which was also reflected in their intent to renew their policy. 

• Pandemic as catalyst to telematics growth: More than 1/3 of auto insurance customers say they are willing to try usage-based insurance which uses telematics technology to track customer driving patterns and includes discounts based on safe driving and fewer miles driven. 

• Ready to switch at hint of premium: Nearly half of auto insurance customers say they would switch if they could receive a saving of $200 or less. 

Read the more about the study here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. Don’t forget you can stay up-to-date on other industry news as its happening on our Online Community. You can join the Online Community (exclusive to IIAW members)  here  . We hope that everyone has a great rest of their week!

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - June 9, 2021

Posted By Kaylyn Zielinski, Wednesday, June 9, 2021
Updated: Wednesday, June 9, 2021

Happy Wednesday! This week we are discussing what information the hackers needed to disrupt the Colonial Pipeline, how to celebrate National Dairy Month in Wisconsin and recent growth in the RV industry. 

Hackers Only Needed a Single Password to Disrupt Colonial Pipeline, CEO Testifies

According to Reuters, hackers gained access to the Colonial pipeline system by stealing a single password. Their system have multi-factor authentication in place, something that may have helped in preventing the ransomware attack. 

According to Insurance Journal, "The Justice Department said it had recovered some $2.3 million in cryptocurrency ransom paid by Colonial Pipeline. Bitcoin seizures are rare, but authorities have stepped up their expertise in tracking the flow of digital money as ransomware has become a growing national security threat and put a further strain on relations between the United States and Russia, where many of the gangs are based."

Celebrating National Dairy Month in Wisconsin

Welcome to National Dairy Month - a celebration of the farmers who help define Wisconsin and makes Wisconsin, America's Dairyland. Wisconsin dairy farmers have dedicated their lives to feeding communities across the state, country and globe. The Dairy Farmers of Wisconsin have put together ways that you can celebrate National Dairy Month by pulling information on some of the families behind the Wisconsin dairy industry, summer dairy recipes and a list of events to celebrate! You can visit the Diary Farmers of Wisconsin here

How the Stars are Aligning for Independent Agents and RV Insurance

The outdoor recreation market has taken off exponentially over the past year. Outdoor recreation offered a safe way to get outside and many people saw RVs as a convenient and fun way to enjoy themselves during a time when the world was hunkered down by COVID-19. 

According to the RV Industry Association 2021 Owner Demographic Profile, "RV Ownership increased over 62% in the last 20 years with a record 11.2 million RV-owning households, split almost equally between those over and under the age of 55, with significant growth among 18-to-34-year-olds, who now make up 22% of the market."

With growth in the market, there is a clear opportunity for independent agents to provide coverage in a marketplace that is continuing to expand. You can read more about how the stars may be aligning for the RV industry and independent agents here. 

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. Don’t forget you can stay up-to-date on other industry news as its happening on our Online Community. You can join the Online Community (exclusive to IIAW members)  here . We hope that everyone has a great rest of their week.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - June 2, 2021

Posted By IIAW Staff, Wednesday, June 2, 2021

Happy Wednesday! In this week's Big I Buzz, we are discussing a few dates that you need to know, mitigating cyber risk and how to exceed post-pandemic customer service expectations. 

Dates You Need to Know

Don't forget to apply to the Wisconsin Tomorrow Small Business Recovery Grant. The grant program will award $420 million to small businesses impacted by the COVID-19 pandemic. The application will close at 4:30 p.m. on Monday, June 7th. Grant amounts are expected to be $5,000 per eligible applicant. Grant money can be used for any business operating costs, including but not limited to wages and salaries, rent, mortgages, and inventory, and/or for health and safety improvements. You can learn more about the grant program and apply here

Join us at 10 a.m. on Thursday, June 17th for our next upcoming Agency Leadership Webinar. The webinar, "2020 WI Property and Casualty Marketplace Summary" will cover a deep-dive into insurer industry data for the state of WI from an independent agent's point-of-view. Not only can this state marketplace data be useful in your agency for planning purposes, but this class also qualifies for 1 WI CE credit! This webinar is free for IIAW members! Register for the webinar here

Mitigating Cyber Risks - What Can Be Done? 

We've seen an increase in news stories covering ransomware attacks at places like the Colonial Pipeline and most recently, JBS meatpacking plant in Utah. These attacks leave victims having to choose between paying ransom demands or prolonging the disruption while racing to recover their data. Vishaal Hariprasad, Chief Executive Officer of Resilience, a provider of cyber insurance and security solutions to middle-market organizations told Insurance Business Mag that cyber criminals are getting bolder with their demands but they haven't innovated their tactics. Cyber criminals haven't had to, because so many organizations continue to leave vulnerabilities unaddressed. "People are very concerned about the impact of ransomware, but they're not shifting their behavior to defeat attacks. Nine times out of 10, attacks succeed because the victims didn't pay attention to the basics, such as unpatched vulnerabilities or leaving multi factor authentication off." Read more about mitigating cyber risks here

Five Ways to Exceed Post-Pandemic Customer Service Expectations

A recent survey by Infobip found that 89% of American consumers state that good customer service is more important now than ever due to the pandemic. Here are 5 ways to exceed customer service expectations according to Dawnyel Smink, CEO of Canyon Lands Insurance: 

1. Ensure you understand the customer ahead of the conversation. 

Review back-end data from your company and previous call logs with associated claims to understand what the client needs before a scheduled call. 

2. Provide options that may not always benefit the insurer. 

Keep the customer at the front of your mind when offering them advice. Keeping your customers' needs first may affect the ROI for the company short-term, but it ensures customer loyalty and increased revenue in the long run. 

3. Remain directly accessible even after the conversation/purchase. 

According to Property Casualty 360, "Consumers appreciate follow-ups and check-ins when they aren't directly tied to the bottom line, and they like knowing it's coming directly from a representative vs. an automated service. Check-in from time to time to ensure they've been properly cared for and that their policy is meeting their needs."

4. Understand each customer's preferred communications channel(s). 

Understanding how your customer likes to be communicated with can lead to relationship building!

5. Know that great customer service means being there for the customer, even if you're not. 

Promote carrier's tools or encourage adoption of digital self-service capabilities so that customers can take care of the simple things if and when they want to. Customers want access to information and service 24/7. 

Learn more about exceeding customer service expectations here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. Don’t forget you can stay up-to-date on other industry news as its happening on our Online Community. You can join the Online Community (exclusive to IIAW members) here. We hope that everyone has a great rest of their week.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - May 26, 2021

Posted By IIAW Staff, Wednesday, May 26, 2021

Happy Wednesday! In this week's Big I Buzz, we are discussing how the Wisconsin Tomorrow Small Business Recovery Grant, how wolves are decreasing auto collisions and how to improve your social media skills. 

Wisconsin Tomorrow Small Business Recovery Grant

The Wisconsin Tomorrow Small Business Recovery Grant program will award $420 million to small businesses impacted by the COVID-19 pandemic. Applications opened Monday, May 24 at 8 a.m. and applications will close at 4:30 p.m. on Monday, June 7th. Grant amounts are expected to be $5,000 per eligible applicant. The Wisconsin Department of Revenue will issue payments by June 30. Grant money can be used for any business operating costs, including but not limited to wages and salaries, rent, mortgages, and inventory, and/or for health and safety improvements. Independent agencies are encouraged to apply.

To assist our members in bringing this important grand to the attention of their clients, the IIAW has created customizable resources for you to share. Click here for an easy-to-follow PDF with information about applying for the grant and grant eligibility. If you would like this PDF to be customized with your logo and contact information, please email kaylyn@iiaw.com. 

Wolves Scare Deer and Reduce Auto Collisions 24%, Study Says

A new study from UW-Madison has found that the presence of wolves is decreasing deer-vehicle collisions. A 2008 study by the U.S. Department of Transportation found that deer-vehicle crashes cost more than $8 billion annually. Dominic Parker, a natural resources economist at UW-Madison and co-author of the UW-Madison study  stated, "In a pretty short period of time, once wolves colonize a county, deer vehicle collisions go down about 24%. " Both thinning of the deer population by wolves and behavior changes in fearful deer are factors in the collision drop-off, according to Parker. "When you have a major predator around, it impacts how the prey behave. Wolves use linear features of a landscape as travel corridors, like roads, pipelines and stream beds. Deer learn this and can adapt by staying away." You can read more about how wolves are keeping deer away from the roads here.

5 Ways to Improve Your Social Media Skills

Social media allows you to stay connected to customers, no matter where you are they are located. IIABA has listed these 5 fives to help you create an effect social media strategy: 

1. Select the appropriate social media channel for your audience. For example, Facebook is known to reach users between 35-65. Twitter is a great option for reaching the millennial audience (plus it's an excellent option for agents who would like to post shorter, more frequent updates. LinkedIn allows agents to establish a professional brand and provide industry insights to decision-makers, prospective customers and peers, according to IIABA. 

2. Build a social media following. Building your audience will take time, however, you can add your social links to your email signature and include your social links on printed and virtual marketing materials. 

3. Share interesting and informative content. Remember to share content that will resonate with your customers and provide genuine value. In addition to sharing relevant insight on insurance-related topics, such as home maintenance or auto care, customers will appreciate engaging and informative consent, such as helpful seasonal reminders and safety tips. Don't forget to follow the IIAW on our Facebook, LinkedIn and Twitter to see all the content that we are posting that you can in turn share with your followers! 

4. Find the right posting cadence. According to IIABA, "Consistency is key when it comes to communicating on social media. It is important to determine when your customers are most active on social channels, while also determining the amount of time they can realistically spend on social media marketing." Consider reviewing the insights on your social posts weekly to determine what time each post is the most engaged. You can use scheduling options like Buffer, Hootsuite and Later.com to schedule posts ahead of time! 

5. Utilize online resources. Don't be afraid to read blogs, tutorials and FAQs to access a wealth of additional tips and step-by-step assistance in creating your effective social media strategy.

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. Don’t forget you can stay up-to-date on other industry news as its happening on our Online Community. You can join the Online Community (exclusive to IIAW members)     here . We hope that everyone has a great rest of their week.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Finance - Positive Pay Could Protect Your Agency From Fraud

Posted By IIAW Staff, Friday, May 21, 2021
Updated: Wednesday, May 12, 2021

Bank Building With Metal Letters Spelling out "Bank" on front of building

More and more often insurance agencies are utilizing the banking service of Positive Pay as a means of fraud protection. Positive Pay services allow banking clients to upload a Positive Pay file (a listing of checks written from the client’s account), which is used to compare against the checks presented to the financial institution for payment.

 

When a check is attempting to clear the client’s account but is not referenced within that client’s Positive Pay file, the check is considered an exception. To manage that exception, the client is notified and asked to review whether the check should be cleared. Positive Pay is often considered a cost-effective theft prevention offering. Some financial institutions even offer this service for ACH debits as well.

 

Most Positive Pay service offerings consist of a monthly service fee (averaging between $30 - $70) and an exception item fee (averaging $1-3/exception item). With business banking clients having a reduced timeline to dispute invalid account debits, the concept of theft protection services is gaining traction. Does your agency utilize Positive Pay?  What forms of theft protection services is your agency utilizing today? Now might be a good time to meet with your banker to discuss.

 

About Deirdre Tumm


Deirdre Tumm is a treasury management officer for Security Financial Bank, a Wisconsin financial institution that specializes in lending to insurance agencies. Deirdre uses her cash management expertise to seamlessly guide SFB’s insurance agency clients with their depository needs and specialized business services.  Some of those services include remote deposit capture, Positive Pay and ACH services.

 

 

Tags:  finance  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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Big I Buzz - May 19, 2021

Posted By Kaylyn Zielinski, Wednesday, May 19, 2021
Updated: Wednesday, May 19, 2021

Happy Wednesday! In this week's Big I Buzz, we are discussing how the Wisconsin DMV is looking to adjust their road test, the latest updates in the CDC COVID-19 recommendations and why nearly 800 residents of French Island are planning to sue the city of La Crosse, WI. 

Wisconsin DMV Looking to Make Road Test Waiver Program Permanent

The Wisconsin Department of Transportation began to pilot a program that would allow 16 and 17-year-olds to skip the road test requirement in Wisconsin. With over 49,000 waivers being signed since the program started last year, the DMV believes that the waiver option has been beneficial and they're looking to have the program be made permanent. 

According to WEAU, "Instead of actually getting behind the wheel to get their license, parents of the teens can go online and choose to waive the road test for their child. Officials with the Department of Motor Vehicles said teenagers are required to hold a drivers permit for at least six months, required to complete the approved driver education courses with third-party schools or with their high school, and have to log at least 30 hours of driving with their parent or sponsor in a variety of conditions. Then, the teenagers can receive a probationary driver's license online, where distractions are limited in the car by requiring them to only have one person in the vehicle that's not related to them, and then there are limited hours that they can operate the vehicle." Read more here

CDC Says: Fully Vaccinated People No Longer Need to Wear a Mask or Physically Distance in Any Settings

On May 13, the CDC made changes to the public health recommendations for fully vaccinated people. The CDC released these recommendations: "

"Fully vaccinated people can: 

• Resume activities without wearing masks or physically distancing, except where required by federal, state, local, tribal, or territorial laws, rules and regulations, including local businesses and workplace guidance

• Resume domestic travel and refrain from testing before or after travel or self-quarantine after travel

• Refrain from testing before leaving the United States for international travel (unless required by the destination) and refrain from self-quarantine after arriving back in the United States

• Refrain from testing following a known exposure, if asymptomatic, with some exceptions for specific settings

• Refrain from quarantine following a known exposure if asymptomatic

• Refrain from routine screening testing if feasible"

In light of the CDC's guidance saying that fully vaccinated people can stop wearing masks outdoors in crowds and in most indoor settings, some businesses are lifting face mask requirements for customers who are vaccinated. This has raised questions about medical privacy, leaving many to wonder whether asking for proof of a COVID vaccine is a HIPAA violation. Multiple news outlets have reported that non-health-care businesses don't violate HIPAA if they ask for proof of a COVID-19 vaccine. HIPAA is applied within people in the medical-related fields, including insurance and medical providers. However, HIPAA doesn't protect personal health information in every situation. According to Kayte Spector-Bagdady, a medical ethics researcher at the University of Michigan, said, "HIPAA only governs certain kinds of entities - your clinician, hospital or others in the health care sphere. It does not apply to the average person or to a business outside health care. It doesn't give someone personal protection against ever having to disclose their health information." 

Nearly 800 Residents to Sue Wisconsin City Over PFAS Contamination

Following contamination of private drinking water wells from chemicals known as PFAS, nearly 800 residents of French Island plan to sue the city of La Crosse, Wisconsin. This could expose the city to up to more than $39 million in claims. 

According to Insurance Journal, "The Wisconsin Department of Natural Resources last year launched an investigation that includes the city of La Crosse regarding contamination on the island stemming from the La Crosse Regional Airport. The DNR flagged two city wells for the presence of PFAS, which have since been taken out of service, Wisconsin Public Radio reported." Read more here

For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. Don’t forget you can stay up-to-date on other industry news as its happening on our Online Community. You can join the Online Community (exclusive to IIAW members)   here . We hope that everyone has a great rest of their week.

Tags:  Big I Buzz  insuring Wisconsin  wisconsin independent insurance association  wisconsin insurance agency help  wisconsin insurance blog 

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