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Posted By IIAW Staff,
Wednesday, August 18, 2021
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Happy Wednesday! In this week's Big I Buzz, we are discussing InsurCon2021, the recent T-Mobile cyberattack and the increase in Minnesota insurance fraud referrals. InsurCon Thank you every who attended InsurCon2021 last week! It was so nice to reconnect with everyone after all of this time apart. We are proud to have brought together such an amazing group of insurance professionals to further the goals and growth of the independent agent channel. We've put together a collection of photos from InsurCon on our website at iiaw.com/insurcon. Keep an eye out for our September magazine, where we will be publishing more photos from our event. If you have any photos from InsurCon that you would like to share, please send them to kaylyn@iiaw.com. Mark your calendars for InsurCon2022 on May 9-10 at the Kalahari Resorts & Convention Center in Wisconsin Dells, WI. Stay tuned as we will be releasing more information on next year's convention! T-Mobile Says Hackers Stole 7.8 Million Current Customers' Personal Data According to Reuters, "T-Mobile US Inc said on Wednesday an ongoing investigation into a cyberattack on its systems revealed that some personal data of about 7.8 million of its current postpaid customers were compromised." Additionally, data from about 850,000 prepaid customers and more than 40 million records from former or prospective customers were also stolen, T-Mobile said. The breached information included customer first & last names, date of birth, social security numbers and driver's license information. T-Mobile stated that there was no indication of customer financial details being compromised. Insurance Fraud Referrals Up by 11% in Minnesota in 2020 According to the Minnesota Commerce Fraud Bureau, the state's primary law enforcement agency focused on white collar crime, insurance fraud investigations in Minnesota rose by 11% in 2020. The CFB's annual report stated that the investigations' criminal prosecutions had a $6,811,369 economic impact on the state. According to Insurance Journal, "In 2020, the five largest areas of suspected fraud referred to the CFB were: automobile insurance (2,113 cases); health insurance (478 cases); homeowners insurance (353 cases); workers' compensation insurance (131 cases); and agent and broker fraud (101 cases). Read more about the annual report here. For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By Evan Leitch,
Tuesday, August 3, 2021
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Happy Wednesday! This week's Big I Buzz features IIAW's Annual Business Meeting on August 26, 2021, insurtechs with multibillion dollar valuations and how the potential government spending of $1.2T on infrastructure would impact the insurance industry.
IIAW's Annual Business Meeting - August 26, 2021
Join us for an overview of the Association's past fiscal year as presented by members of the IIAW Executive Committee at 10 a.m. on Thursday, August 26th 2021. This meeting is reserved for IIAW members only. Go here to register to attend.
7 Insurtechs with Multibillion-Dollar Valuations
A number of insurtech startups are coming to market through blank-check companies. Here are valuations of several that have announced special purpose acquisition company (SPAC) plans.

Read more here.
Construction Constrained: Market Dynamics Under U.S. Infrastructure Plan Insurance for the construction sector is already in a tough position. Supply is shrinking, but demand is rising as the economy advances in the late-COVID environment. Insurance capacity for residential homebuilders risk and excess liability are constrained following some large surety losses, and prices are rising in line with almost all other classes of business insurance. If the current bipartisan White House proposal to spend $1.2 trillion on U.S. infrastructure goes ahead — or even a bill for substantially less — the dynamics of the market will have to change dramatically if we’re to get all these projects covered. Carriers that have historically been dominant are still present, but they’ve scaled down the availability of their capacity, the Terms & Conditions they apply, or both. Various Lloyd’s syndicates have also participated in many major U.S. construction risks, but the market’s new “performance management” regime means it’s reasonable to presume appetite will be shrinking there too. With no sign yet of these changes being reversed, finding adequate cover for a trillion dollars worth of projects will not be easy. That said, the market environment may be at least somewhat different when the projects actually come on line, which for most will take a few years at least. By then, some of the traditional players may be willing to release more capacity to construction, and new players may have joined their ranks. Read the full article here. For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click
here
to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By IIAW Staff,
Sunday, July 25, 2021
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Happy Wednesday! In this week's Big I Buzz, we are discussing the upcoming convention, workers' comp rate decrease in Wisconsin and the results from the Q2 IVANS Index. InsurCon2021 Countdown is On InsurCon is quickly approaching with only a short week and a half left until this must-see event. Join us on August 10-11 at the Kalahari Resorts in Wisconsin Dells. Our speakers include industry experts, marketing gurus and technology geniuses with our keynote speaker, Joe Theismann. This premier event will highlight ways for agents to build their business, increase their marketing effectiveness and improve their business skills. Register now at iiaw.com/insurcon. 5.44% Workers' Comp Rate Decrease Approved in Wisconsin Effective October 1, 2021, there will be a 5.44 percent decrease in workers' compensation insurance rates. According to Wisconsin Insurance Commissioner Mark Afable, the decrease could result in a savings of more than $90 million for Wisconsin businesses. This is now the sixth straight year of rate decreases in Wisconsin. According to Insurance Journal, "the five major industry groups for workers' compensation insurance in Wisconsin will benefit from a rate decrease. • Contracting will have a 5.35% decrease; • Office and clerical will have a 4.21% decrease; • Goods and services will have a 6.39% decrease; • Manufacturing will have a 5.53% decrease; and • The miscellaneous industry group will have a 4.12 percent decrease. " Read more here. Q2 IVANS Index Shows Ongoing Insurance Market Hardening According to the Q2 2021 IVANS Index, P&C insurance-industry renewal rates are experiencing a sustained upward trend. According to Property Casualty 360, "Second-quarter 2021 premium renewal results revealed rate changes for all major commercial lines of business increased except for the workers' compensation market, where premium renewal rates have remained negative so far in 2021. The IVANS Index provides a leading indicator of the strength of the insurance channel. Click here to read a few additional highlights from the reporting. For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By IIAW Staff,
Wednesday, July 21, 2021
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Happy Wednesday! This week we are discussing states with the highest flood insurance costs, coverage for future pandemics and Biden's executive order taking aim at noncompete agreements.
States With the Highest Flood Insurance Costs
Research from Valuepenguin.com reported the states with the highest flood insurance costs which are predominantly located in the Northeast and Midwest. The report also found that the national average cost of flood insurance is $734 annually.
The top 10 states with the highest flood insurance costs are:
• Vermont - $1512
• Connecticut - $1471
• Rhode Island - $1418
• Pennsylvania - $1305
• Massachusetts - $1294
• West Virginia - $1273
• New York - $1152
• Ohio - $1151
• Maine - $1119
Wisconsin narrowly missed the top 10, ranking #18 on the list. However, Wisconsin ranked #49 for one of the least insured states with a 0.7% ratio of active flood insurance.
See the full report from Valuepenguin here: https://www.valuepenguin.com/average-cost-flood-insurance#high
Is this the only way to cover future pandemics?
High-profile members of the global P&C reinsurance industry are calling on government help in absorbing extreme losses from pandemic events, especially when it comes to business interruption. There has been increased contention around BI coverage after
the mandatory closure of non-essential businesses. According to Insurance Business Mag, "Commercial insurance policies and traditional BI policies typically do not offer coverage for BI or supply chain disruption due to a pandemic such as COVID-19.
Generally, BI insurance will only trigger if there is a direct physical loss to property - unless there is unique language written into the insurance contract that deems otherwise."
With evidence worldwide showing successful public-private partnerships to handle other potentially systemic exposures, like terrorism or flood, it's leaving some to wonder what the solutions could look like from a pandemic perspective that could address
gaps in insurance policies like business interruption. Read more about the members who are interested in government-supported programs here.
Biden Executive Order Takes Aim at Noncompete Agreements
A new executive order from Biden would "narrow the use of noncompete agreements to include only necessary instances of a dissolution of a partnership or the sale of a business. The legislation would also place the enforcement responsibility on the FTC
and the Department of Labor, as well as create a private right of action. Notably, the legislation would require employers to make their employees aware of the limitations." Noncompete agreements are receiving scrutiny across the aisles and a number
of states have enacted measures that restrict their use. Read more about the executive order here.
For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click
here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By IIAW Staff,
Wednesday, July 14, 2021
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Happy Wednesday! On this week's Big I Buzz, we are discussing how the Olympics' ban on spectators will cost the global reinsurance sector, how to earn 6 FREE CE credits and why Wisconsin taxpayers should be on high alert to suspicious mail regarding tax
collection.
Olympics Ban on Spectators to Cost Reinsurers Far Less Than Cancellation: Fitch
An analysis from Fitch Ratings has found that Japan's decision to ban spectators from the Tokyo Olympics will cost the global reinsurance sector $300 to $400 million due to payouts for ticket and hospitality refunds. According to Insurance Journal, "these
costs are only 10-15% of the amount reinsurers would have faced had the Olympics been cancelled, and its impact on earnings should be limited, leaving capital and ratings unaffected. The analysts believe reinsurers would bear most of the losses arising
from this cover given that high-severity exposures are typically heavily reinsured." Read more here.
How to Earn 6 FREE CE Credits
When you register for InsurCon2021, you'll not only get to network with everyone that you've missed throughout the last year, but you'll also receive 6 FREE CE Credits. In an effort to reduce the amount of time attendees will spend in smaller breakout
rooms, we will be providing a voucher good for six FREE CE credits (a $144 value). Attendees can redeem their free CE credits in the comfort of their own home, on their schedule giving you even more time to network while at InsurCon. These vouchers
must be used prior to November 30, 2021.
If you haven't already registered for the convention, now is the time! The rooms under IIAW's room block for the night of Tuesday, August 10th and the night of Wednesday, August 11th at the Kalahari Resorts have now sold out. If you plan to stay overnight
either nights (or both), nearby hotels (0.9 miles from the Kalahari) include the Ramada Inn and Holiday Inn. The IIAW does not have room blocks at these hotels. We do encourage everyone who plans to stay overnight to make their reservations as soon
as possible because this is peak time in Wisconsin Dells and rooms will go fast.
Fraudulent Mail Warning: Wisconsin Officials Alert Public
The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) and the Wisconsin Department of Revenue (DOR) revealed on Monday, July 12th that the agencies have received reports from multiple counties of individuals receiving fraudulent
letters related to tax collection.
According to Fox6 Milwaukee, the public can identify these letters by looking for:
"• A return address listing the "Benefits Suspension Unit," a Wisconsin county, and "Public Judgement Records."
• A fake government seal with an image of the U.S. in a circle, rather than a state, county or municipality seal.
• A paid postage mark indicating the letter originates from Los Angeles, CA
• There is no information on remitting payment, only a number to call to "avoid enforcement.""
Scammers may have been able to target victims by searching court filings for individuals who have already had court cases filed against them to collect taxes, according to the release from DATCP and DOR. For more information, please click here.
For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click
here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By IIAW Staff,
Monday, July 12, 2021
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July 12, 2021 - Madison, Wisconsin - The Independent Insurance Agents of Wisconsin (IIAW) has ben announced as a 2021 Excellence in Insurance Education Award recipient. The Excellence in Education awards celebrate and recognize state associations who have made significant contributions to education for their members and the industry in key areas of class offerings, continuing education, professionalism, designation offerings, industry collaboration, planning, marketing and resources. Big "I" will be recognizing the accomplishment at the Education Convocation during the 2021 Big "I" Fall Leadership Conference on September 29, 2021. To learn more about IIAW's educational offerings, visit www.iiaw.com/education.
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Posted By IIAW Staff,
Wednesday, July 7, 2021
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We hope everyone enjoyed their Fourth of July weekend! Now that we're back, we're ready to jump into this week's Big I Buzz. In this week's edition, we are discussing the Mid-Year 2021 Commercial P-C Outlook, why Disney was sued by an insurer and the shrinking population of working-age people. Mid-Year Commercial P-C Outlook: Hard Market Pressure Continues Challenges like COVID, catastrophic weather and other market pressures are exacerbating market challenges across all commercial property-casualty lines of business. According to the Big I, the report states the following: • Rates for primary layers of cyber insurance are up 25% to 50% • D&O saw second-quarter premiums increase between 10% to 50% due to the continued economic uncertainty in the wake of COVID-19. • Workers compensation appears to be performing well in most US states with rates either decreasing 10% or seeing an increase of up to 5% on average for guaranteed cost workers comp line or remaining flat or increasing by up to 5% for workers comp loss-sensitive programs. Read more about the report here. Disney Sued By Insurer Fireman's Fund Insurance Company, a US subsidiary of Allianz, is suing Disney stating that they are unable to pay for the "second wave" of claims on delayed film and TV productions. According to Insurance Business, "In the complaint, the insurer explained that it is not disputing insurance claims made by Disney during the "first wave" of COVID-19 shutdowns in March 2020. Rather, the insurer noted that it should not have to cover the "second wave claims that happened after film and TV shooting was allowed to resume in California and other regions." Read more about the lawsuit here. Employers Must Contend with Shrinking Population of Working-Age People Throughout the last year, the number of working age people shrank. The Census Bureau estimates that the U.S. population ages 16 to 64 fell 0.1% in 2020 - "a scant drop but the first decline of any kind after decades of steady increases. It reflected a sharp fall in immigration, the retirements of the vast baby boom generation and a slowing birth rate. The size of the 16-64 age group was also diminished last year by thousands of deaths from the coronavirus," according to Insurance Journal. The Federal Reserve Bank of Dallas states that 2.6 million people who were working before the pandemic now say that they're retired and not looking for a new job. Sharp gains in stock prices and home values, despite the deep pandemic recession, made it easier for many older Americans to leave the workforce early. Economists worry that sluggish population growth could mean less consumer spending and a less dynamic economy. Read more from Insurance Journal here. For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By Kaylyn Zielinski,
Wednesday, June 30, 2021
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Happy Wednesday! In this week's Big I Buzz, we are discussing Fourth of July travel, upcoming webinars to add to your calendar and how offices are changing post-COVID. AAA Fourth of July Holiday Travel Forecast AAA has released their Fourth of July Holiday Travel Forecast and we are seeing upward travel trends showing Americans are ready to get back to their vacations. Similar to Memorial Day weekend, there's an expected increase of travel for the Fourth of July. More than 47.7 million Americans will take to the roads and skies for the Fourth of July weekend (July 1-5), according to AAA. Not only will travel be up 40% compared to last year, but it's expected to be the second-highest Independence Day travel volume on record (behind 2019). Americans will be hitting the road, totaling more than 91% of holiday travel this upcoming weekend. Car travel will bll be the highest on record, despite the gas prices being at the highest compared to the last seven years. AAA says that over 3.5 million Americans will travel in planes, up 2.2 million from last year. According to AAA, these are the top destinations for the Fourth of July weekend: 1. Orlando, FL 2. Anaheim, CA 3. Denver, CO 4. Las Vegas, NV 5. Seattle, WA 6. Chicago, IL 7. New York, NY 8. Atlanta, GA 9. Boston, MA 10. Kahului, Maui, HI If you're planning to head south towards Chicago for the weekend, prepare for a bit of traffic as Chicago is listed in the top 10 travel destinations for the weekend. According to the AAA News Room, "INRIX, in collaboration with AAA, predicts drivers will experience the worst congestion heading into the holiday weekend as commuters leave work early and mix with holiday travelers, along with the return trip on Monday mid-day." Upcoming Webinars to Add to Your Schedule: The IIAW, in partnership with Godfrey & Kahn, has produced the below webinars to help you navigate upcoming changes within the insurance industry and how these changes will affect you. Cost for each of these webinars: $99/person Webinar: Agency Privacy Officer - Duties & Legal Overview Join attorneys Josh Johanningmeier and Sarah Sargent from Godfrey & Kahn S.C as they provide independent agents with a detailed overview of the duties and legal requirements for an agency privacy officer. Every agency must adhere to specific requirements found in the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm-Leach-Bliley Act in addition to NAIC and state-specific requirements. As these laws continue to pass and grow in complexity, there are policies that every insurance agency must follow regardless of size or location. This webinar is available on the following dates: - 9AM-10AM on Thursday, July 1st
- 11:30AM-12:30PM on Friday, July 9th
- 2PM-3PM on Wednesday, July 14th
- 10AM-11AM on Thursday, July 15th
Webinar: New Disclosure Requirements for Brokers/Consultants Attorneys Josh Johanningmeier and Todd Cleary of Godfrey & Kahn, S.C. provide legal direction and guidance regarding new disclosures under Consolidated Appropriations Act. These new rules apply to compensation paid with respect to a covered plan to a covered service provider. Listen in to learn what the term "compensation" includes, how a "covered plan" is described and who is included in "covered service provider". Additional details such as advance disclosure requirements, required disclosures and requirements for plan fiduciaries will be important topics of discussion. - 2PM-3PM on Thursday, July 1st
- 10AM-11AM on Friday, July 9th
- 12PM-1PM on Wednesday, July 14th
- 12PM-1PM on Thursday, July 15th
Offices After COVID: Wider Hallways, Fewer Desks As more and more employees are returning to work, they're seeing a different office setup than when they first left. The move back into offices is being focused on socialization within their work spaces. Associated Press reported, "Surveys show the thing employees miss most about office work is socializing and collaborating with colleagues, said Lise Newman, workplace practice director at architecture firm SmithGroup. Companies are trying to encourage that rapport by building more social hubs for employees. Some mimic coffee houses, with wood floors, booth seating and pendant lamps. "Companies are trying to create the sense that this is a cool club that people want to come into," Newman said." In addition to adding in social workspaces for employees, businesses are also creating more private spaces so those who need time to work on their own, have that sense of privacy they received while working from home. New York company, Valiant Technologies, has removed rows of desks and put more space between the remaining ones. They're encouraging a hybrid work environment, where employees have a desk to return to when they work in the office. Read more from the Associated Press story here. For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By Kaylyn Zielinski,
Wednesday, June 23, 2021
Updated: Wednesday, June 23, 2021
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Happy Wednesday! In this week's Big I Buzz, we are discussing four reasons to register for InsurCon today, Illinois' plan to verify vehicle insurance and the rise in fraud attempts against financial services. 
Four Reasons Why You Should Register for InsurCon Today 1. FREE CE Credit Voucher Included with all InsurCon registrations, you'll receive a voucher good for 6 FREE CE credits (a $144 value)! Attendees can then redeem their free CE courses online in the comfort of their own homes through the IIAW and ABEN. Once you receive your credit voucher at registration of InsurCon, you can redeem your credits through November 30, 2021. 2. Time to Reconnect 2020 was a long year to be apart, and now is the perfect time to reconnect with everyone! The Kalahari's new convention center offers plenty of space for us to connect safely. We will be following all safety guidelines outlined by the Kalahari, the Wisconsin Department of Health Services and the CDC. 3. Exhibitor Showcase Our annual Exhibitor Showcase will be held on Wednesday, August 11th. New to InsurCon2021, we will be playing Blackout Bingo! Connect with the exhibitors, and earn awesome prizes! The more exhibitors you visit, the greater the chance to win BINGO! 4. Keynote Speakers Our speakers include industry experts, marketing gurus and technology geniuses. First, our keynote speaker, Joe Theismann will highlight his strategies for handling unforeseen change. e can't think of a better topic to discuss at this year's convention! You will not want to miss all of the great information that Beth Ziesenis has to share about finding the best bargain technology tools for work and home. As we continue to move forward in this post-COVID world, you can apply Beth's insights to your work situation, whether that's in-person, remote or hybrid! Lastly, but definitely not least, join us to hear from Bill Pieroni, President & CEO of ACORD. Bill's expertise revolves around digitization, change management and the strategic and capability imperatives for high performance in the insurance industry. Now, it's time to register! Head to iiaw.com/insurcon to save your spot today, you have so many reasons not to miss this event! We can't wait to see you August 10-11 at the Kalahari Resorts & Convention Center for InsurCon2021. Illinois Isn't Playing Games, Will Randomly Verify Vehicle Insurance Starting Next Month Illinois' Secretary of State will be launching a new program to check for proof of insurance without drivers knowing it. While drivers who don't already have insurance are already at risk for fines, on July 1, 2021 there will be a new program verifying valid insurance. The program, Illinois Insurance Verification System, or ILIVS, will allow the Secretary of State's office to randomly verify valid insurance for Illinois vehicle owners, according to Rockford-based radio station, Q98.5. If a driver's vehicle is flagged, drivers will face fines and suspensions if their vehicle pops up uninsured. If a vehicle is flagged, the Secretary of State asks that the customer's insurance company will need to confirm that the vehicle owner has auto insurance on the verification date mentioned through the Illinois Insurance Verification System. According to Q98.5, "If you are unable to prove your vehicle is properly insured, you will face license plate suspension along with a $100 reinstatement fee." TransUnion: Fraud Attempts Against Financial Services Rise 149% A new TransUnion Report has found that global digital fraud attempts against financial services spiked 149% compared to the last four months of 2020. According to NU Property Casualty, "In the U.S. specifically, financial services fraud attempts increased 109%, the global information and insights company said. The top type of fraud targeting financial services was true identity theft, which TransUnion defined as when a consumer uses a stolen identity to commit fraud, with the victim being a real person. For the insurance industry, suspected ghost broker fraud was the top type of fraud TransUnion detected during the research period." Read more about the report here. For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. We hope that everyone has a great rest of their week!
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Posted By Kaylyn Zielinski,
Wednesday, June 16, 2021
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We are back with another week of Big I Buzz. In this week's Big I Buzz, we are discussing OSHA's new COVID-19 emergency temporary guidance for all workplaces, the future of passwords and the results from a new J.D. Power study on auto insurance customer
satisfaction.
OSHA Issues COVID-19 Emergency Temporary Standard for Health Care Workers and Guidance for All Workplaces
On June 10, 2021, OSHA issued an Emergency Temporary Standard relating to COVID-19. According to Godfrey & Kahn, "Since the beginning of the COVID-19 pandemic, OSHA has exclusively relied on existing safety standards to regulate employer conduct during
the COVID-19 pandemic. Consequently, all of OSHA's previous employer directives, to date, have taken the form of non-binding informal guidance and recommendations." President Biden issued an Executive order on January 21, 2021, directed towards OSHA
to consider implementing "any emergency temporary standards on COVID-19 and that these standards should be released by March 15, 2021.
OSHA updated their existing COVID-19 guidance for all workplaces on June 10, 2021. The new guidance says:
• Encourages employers to grant paid time off for employees to get vaccinated
• Suggests that employers provide unvaccinated and at-risk workers with face coverings or surgical mask at no cost
• States that workers should continue to wear face coverings while working indoors
• Recommends that employers, especially public-facing workplaces such as retail environments, "suggest" that unvaccinated customers, visitors or guests wear face coverings when entering the workplace.
Read more about the new guidance here.
Forgotten Your Passwords? They Soon May Be Lost Altogether - with Insurers' Help
Scary enough, the most popular password used in 2020 was "123456". Passwords like this were easily cracked almost 24 million times throughout the past year. According to Insurance Journal, "This data perfectly encapsulates the flaws inherent in passwords,
and why it is easy to predict that it won't be too long until passwords are phased out altogether." A 2017 Verizon Data Breach Investigations Report found that 80 percent of cyber breaches were the direct result of stolen or hacked passwords.
Biometric data which is used for unlocking our phones, paying for groceries, speaking to our bank and entering the country has caused a push for app developers to incorporate biometrics to enable users to bypass passwords altogether when accessing online
accounts. According to Insurance Journal, "The phasing away from passwords to biometric data represents a shift away from "something you have" to "something you are", and this shift is welcome. Thanks to biology, our biometric data is nearly impossible
to phish, guess or hack. While biometrics aren't infallible, attempts to hack biometrics are largely only attempted by some of the more sophisticated criminals, meaning the prevalence of this threat is minimal when compared to the threat facing our
passwords."
Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief, J.D. Power Finds
The auto insurance industry returned more than $18 billion in auto insurance premiums to customers in 2020 to address the sharp decline in miles driven during the COVID-19 pandemic. Despite this relief, the 2021 J.D. Power U.S. Auto Insurance Study found
that customer satisfaction with auto insurers is flat, following four consecutive years of improvement.
Here are the key findings of the study, according to Business Wire:
•Overall satisfaction is stagnant: This is the first time since 2017 that auto insurance customer satisfaction has not improved year over year.
• Insurers miss the mark in communication: There were significant declines in satisfaction with customer interaction. Satisfaction with the assisted online channel, is comprised of chat and e-mail functions, declines 12 points from a year ago, with decreases
also seen in contact center, website and local agent.
•Customer awareness of COVID-19 relief efforts boosts brand perception: Overall brand impressions are significantly higher among customers who were aware of these relief efforts, which was also reflected in their intent to renew their policy.
• Pandemic as catalyst to telematics growth: More than 1/3 of auto insurance customers say they are willing to try usage-based insurance which uses telematics technology to track customer driving patterns and includes discounts based on safe driving and
fewer miles driven.
• Ready to switch at hint of premium: Nearly half of auto insurance customers say they would switch if they could receive a saving of $200 or less.
Read the more about the study here.
For more news, check out the Action news section of our weekly e-newsletter, Big I Buzz. If you aren’t subscribed, click here to add your email to our emailing list. Don’t forget you can stay up-to-date on other industry news as its happening on our Online Community. You can join the Online Community (exclusive to IIAW members)
here
. We hope that everyone has a great rest of their week!
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