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Virtual University - COVID-19: Are There Any Weird Homeowners' Coverage Exposures

Posted By IIAW Staff, Wednesday, May 13, 2020
Updated: Thursday, April 30, 2020

By: Chris Boggs | Big "I" Virtual University Executive Director

 

* This article was featured in our May 2020 Wisconsin Independent Agent Magazine. Click here to read the full issue for May. 

Front of a House

 

Currently 42 states are under a “stay-at-home” or some other similar order. However, this does not necessarily keep people in their homes. 

 

People leave their homes for necessities (healthcare, medicine, groceries, take-out orders, etc.) or to exercise. Some work in businesses that have become known as “essential” and are going to work every day. Still others are going outside to visit and/or check on friends and neighbors. 

 

But some are even going inside each other’s homes. There are reports that parties, albeit small, are being held. 

 

This leads to the question: Does having friends over during a state-mandated

stay-at-home order create any insurance issues regarding COVID-19? What about when it’s over? These sound like weird questions.

 

As weird as the questions sounds, the answer may be weirder. If the insured is held legally liable for someone contracting COVID-19, or any other disease, while at a house party, there may not be any coverage extended from the homeowners’ policy. 

 

Don’t believe me? Here is the relevant policy language: 

 

 

SECTION II - EXCLUSIONS

 

E. COVERAGE E - PERSONAL LIABILITY AND COVERAGE F - MEDICAL PAYMENTS TO OTHERS

 

Coverages E and F do not apply to the following: 

 

6. Communicable Disease

 

“Bodily injury” or “property damage” which arises out of the transmission of a communicable disease by an “insured”

 

A Communicable Disease? 

 

COVID-19 is unquestionably communicable; but is it a disease? In a roundabout way, yes. It’s not the virus that causes harm. It’s the disease or sickness that results from the virus. The immune system destroys some viruses before they can cause any harm, but some viruses overpower the immune system and lead to sickness and disease. 

 

Because COVID-19 is a communicable disease, if the insured “communicates” the disease to someone else, the exclusion applies. 

 

Legally Liable

 

If the insured throws a “stuck-in-the-house” party or other gathering and about 14 days later one of the guests is diagnosed with COVID-19, the natural inclination would be to assume the disease was contracted at the party. Once the lawyers begin trolling, the ill person will certainly be convinced to sue the party host asserting that: 

• The host made them sick (read the exclusion, remember, an insured must spread the disease); and

• The homeowner was negligent in and legally, liable for causing the sickness. 

 

To be found negligent in the process of ultimately proving legal liability, the injured person must: 

• Prove the accused homeowner is guilty of “Negligent Conduct.” 

To prove negligent conduct, the injured person must prove the homeowner owed a duty to the injured party and breached that duty owed; 

• Suffer actual monetary damages; and

• Prove the wrongdoer’s “Negligent Conduct” is the proximate cause of the injury or damage. 

 

There are far more nuances and legalities than the above ultimately establish legal liability, but detailing legal liability is not the focus of this article. For more information on what is required to prove legal liability see, “How Does a ‘Person’ Become Legally Liable.”

 

Proving negligent conduct and legal liability often requires court involvement. If: 

• An insured hosts a party during a lockdown

• An insured is contagious; and 

• A guest is sickened by that insured

The communicable disease exclusion somewhat clearly excludes more than just coverage, it also excludes defense. 

 

A Different Situation. A Different Result? 

 

Let’s change the situation. Assume a guest at the party rather than an insured is sick and passes along the little nasty; does this exclusion apply to the homeowner/host? 

 

If the policy is taken literally, which is the expectation, the exclusion does not apply. Notice again that the exclusion applies only when an insured communicates the disease to someone, not when their actions make it possible for the disease to be communicated by and to someone else. 

 

So, the infected and contagious next-door neighbor is invited. During the party she spreads the virus to the other party guests. One gets sick and sues the homeowner. Is the homeowner covered for this suit? Yes, this appears to be covered because an insured did not communicate the disease; they only made it possible for the disease to be spread. 

 

But just like in the previous example, the injured party must prove the homeowner/host was guilty of negligent conduct and is legally liable. In this case, the legal precept proximate cause (the “but for” requirement) seems to indicate that, “But for the insured hosting the party, there would not have been bodily injury.”

 

Even if the homeowner is not found or held to be legally liable for the sickness, the policy pays to defend the insured because this is not an excluded incident. 

 

What About the Neighbor?

 

Is she covered for making the other guest sick? No, there is no coverage. This points directly back to the applicable exclusionary wording. A liability exclusion is not limited to the insured’s premises. If the insured communicates the disease to another person - even at a party - the exclusion applies. 

 

Parties or No Parties 

 

Homeowners’ coverage, or the lack thereof, for spreading COVID-19 isn’t a weird question. Depending on the situation, coverage may be excluded for the insured. Don’t host or attend parties for a while. 

Tags:  COVID-19  erros and omissions  homeowner coverage 

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Virtual University - How Business Income Responds to COVID-19 In Under 975 Words

Posted By IIAW Staff , Wednesday, May 13, 2020
Updated: Thursday, April 30, 2020

By: Chris Boggs | Big "I" Virtual University Executive Director

 

*This article was featured in our May 2020 Wisconsin Independent Agent Magazine. Click here to read the full May 2020 issue. 

 

Person Resting Hand on Work Paperwork

 

Business Income

 

Before any insurance policy responds to a claim, the loss must first meet all the requirements of the insuring agreement. The insuring agreement is the broadest the coverage will ever be. If the loss is excluded by the insuring agreement, there is no coverage.

 

The Business Income insuring agreement reads: We will pay for the actual loss of Business Income you sustain due to the necessary “suspension” of your “operations” during the “period of restoration”. The “suspension” must be caused by direct physical loss of or damage to property at premises which are described in the Declarations and for which a Business Income Limit Of Insurance is shown in the Declarations. The loss or damage must be caused by or result from a Covered Cause of Loss.

 

Key Points: 

 

Suspension must be caused by direct physical loss of or damage to property. Direct property damage is required. Damage is generally defined and understood to mean “a distinct, demonstrable, and physical alteration” of a property’s structure. A virus cannot cause such damage.

 

There must be a covered cause of loss. There are two exclusions that disqualify a virus as a covered cause of loss. One is within the policy and the other is found in a mandatory endorsement.

 

• ISO’s business income policy excludes:  Discharge, dispersal, seepage, migration, release or escape of “pollutants….”

 

  A “pollutant” is defined to mean: “any solid, liquid,

    gaseous or thermal irritant or contaminant, including

    smoke, vapor, soot, fumes, acids, alkalis, chemicals and     waste”

  Contaminant is not a defined term, but it is a biological     term of art defined as “a contamination of food or

    environment with microorganisms such as bacteria,     VIRUSES, fungi or parasites”

• A virus is an excluded cause of loss.

 

• CP 01 40 – Exclusion of Loss Due to Virus or Bacteria endorsement is attached to the policy. 

  Introduced by ISO in 2006 as a mandatory     endorsement.

 

 

  ISO introduced this endorsement to negate “efforts to    expand coverage and to create sources of recovery

  for such losses, contrary to policy intent.”

• When attached, there is no question coverage is    excluded.

 

Coverage applies only during the Period of Restoration: 

 

The business income policy pays during the Period of Restoration, this is the period that the business is shut down and unable to operate due to a covered cause of loss.

 

• Because there is no property damage as understood by the courts; and because the presence of a virus is excluded, the insured never reaches the period of restoration. However, assume the courts decide the opposite.

 

• To trigger the Period of Restoration, the courts must decide: 

• The presence of a virus does cause direct physical loss    or damage; and

• Neither the pollution exclusion nor the CO 01 40    excluded the loss.

• The period of restoration most often begins 72 hours after the business-closing loss (this time period can be endorsed down).

 

• A University of Alabama study published in the New England Journal of Medicine stated that the maximum amount of time the virus can live on certain surfaces is up to three days – which is 72 hours. The period of restoration does not begin for 72 hours in the unendorsed Business Income form. By the time the POR begins, the virus is no longer causing property damage.

 

Result: NO Business Income coverage for COVID-19!

 

Civil Authority

 

There is one exclusion in all Cause of Loss forms few are discussing. The concurrent causation section specifically

excludes governmental actions, including business closures:

 

We will not pay for loss or damage caused by or resulting from any of the following: Acts or decisions, including the failure to act or decide, of any person, group, organization or governmental body.

 

Government shutdowns are specifically excluded. Any discussion of Civil Authority coverage begins with this exclusion. Civil authority coverage is granted only because of the “Additional Coverage – Civil Authority.” This is important to understand because when coverage is given as an exception or in direct response to an exclusion, the carrier gets to control the breadth of coverage granted.

 

The additional coverage granted by the Civil Authority provision contains three requirements also found in the business

income coverage:

 

• There must be physical damage to property;

• Damage must be caused by a covered cause of loss; and

• Coverage begins 72 hours after the order of the Civil Authority

 

But Civil Authority is subject to a few unique requirements or rather limitations:

 

• The damage occurs at premises other than the insured’s premises;

• The damage must be within one mile of the insured’s premises (unless altered by CP 15 32 Civil Authority Changes – the distance is up to the carrier); and

• Coverage is provided for up to four weeks (unless changed by the CP 15 32 – up to 180 days).

If all the above Civil Authority conditions are met, other coverage triggers still preclude coverage for COVID-19 losses:

 

• The actions of the civil authority prohibit access to the insured premises. Access to the insured’s premises is NOT necessarily prohibited; these are shelter-in-place orders with exceptions;

 

Access to the area immediately surrounding the damaged property is prohibited by civil authority as a result of the damage. Access to the area is NOT prohibited, people are still in the area – especially if there are “essential” businesses in operation. And if the insured is an “essential” business (like a restaurant), people can

still come, they just can’t stay. There is no preclusion or prohibition of people in or to the area.

The action of civil authority is taken in response to dangerous physical conditions…. These aren’t dangerous physical conditions, at best (or worst, if you like) these are dangerous biological conditions. 

 

Result: NO Civil Authority coverage

Tags:  COVID-19  Virtual University 

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E&O Risk Management and the Coronavirus

Posted By IIAW Staff, Friday, May 1, 2020
Updated: Thursday, April 30, 2020

By: Swiss RE Corporate Solutions

*This article was featured in our May 2020 Wisconsin Independent Agent Magazine. Click here to read the full May 2020 issue. 

Hospital Hallway

You are all very aware of the events of the last several weeks and the Coronavirus. We are not health experts and there are many others more qualified to give you that advice. We CAN, however, give advice regarding how to reduce the likelihood of an errors and omissions exposure as a result of this event. We have already become aware of some attorneys who are trying to take advantage of this situation for monetary gain against insurance agents. Our advice during this event is no different from what we have said in the past. If your agency has developed good practices, you will be better positioned to avoid problems. Here are the practices of a good insurance agency:

 

• DON’T MAKE CLAIMS DECISIONS! Let the insurance carriers do that. 

• DON’T ADVISE YOUR CUSTOMERS IF CORONAVIRUS related    items are COVERED OR NOT! Let the insurance carriers do that. 

• If a carrier takes the position that losses arising from the Coronavirus are not, or may not be covered, do not engage in advocacy asserting that “We thought it was covered...” That will simply be used by your client to prove that you knew the client wanted coverage for perils like the Coronavirus, but you failed to procure coverage.

• Report all claims and potential claims to EACH AND EVERY    CARRIER that could potentially have a policy that could apply. This includes CGL, Personal lines, Umbrella, Excess, Workers Compensation, Specialty and any other policy in place for your    customers.

• USE THE RESOURCES PROVIDED BY YOU BY THE IIABA. It is a valuable resource for you, your staff and your agency that provides many sources of information. 

• Be empathetic, but don’t tell anyone that something is covered    or not. You can continue to tell them you feel sympathy for all affected by the Coronavirus, but customers MUST report a claim to their insurance carrier to determine if there is any coverage for the event.

• Remember, if you executed an agency agreement with one or more insurance companies, you MUST report all claims or potential claims as required by that agreement, even if your customer tells you not to do so.

• Maintain vigilant contact with your insurance carriers to determine what action THEY want you to take.

• DOCUMENT DOCUMENT DOCUMENT!!! This continues to be

the foundation of sound E&O risk management. DOCUMENT 

EACH AND EVERY TELEPHONE CONVERSATION, EMAIL, 

TEXT, TWEET, OR ANY OTHER TYPE OF COMMUNICATION 

WITH YOUR CUSTOMERS!

• Assume that any telephone conversations with your customers or carrier claims representatives ARE BEING RECORDED. While some states prohibit recording of telephone conversations without advising that they are doing so, IT DOESN’T STOP SOME PEOPLE FROM DOING SO. 

• If you use social media for your business, make sure it is up to    date! Do not make any promises that something may or may not have been covered by insurance companies and policies. 

• DO NOT GIVE ANY STATEMENTS, RECORDED OR OTHERWISE, WITHOUT FIRST CONTACTING YOUR E&O PROVIDER. The Swiss Re Corporate Solutions/Westport Insurance Company/First Specialty Insurance Company claims staff are available if you have any questions about any communications you receive. 

• If you have a conversation with your customer that leads you to believe that they may be fishing to make a claim against you, DO NOT HESITATE to contact our claims department. 

• DON’T MAKE CLAIMS DECISIONS! DON’T ADVISE YOUR 

CUSTOMERS IF SOMETHING IS COVERED NOR NOT! Let the

insurance carriers do that. We know this was stated before, but it must be ingrained in your mind. 

• If the Coronavirus ends up being declared a “catastrophe” by 

the ISO Property Claims Service, you may be eligible under your Westport policy for “Cat Extra Expense” benefits: “CATASTROPHE EXTRA EXPENSE. We will pay up to $25,000 per catastrophe subject to a per POLICY PERIOD aggregate limit of $50,000 for the actual extra expenses incurred by you as a result of a catastrophe during the POLICY PERIOD beginning on the date of a catastrophe and for thirty (30) days thereafter. The extra expense incurred must be incurred by you only to assist in the insurance claims processing needs of your customer(s) who have been affected by the catastrophe. The catastrophe must be a declared catastrophe by the Property Claims Services. A $500 deductible for each catastrophe shall apply. Limits provided by this paragraph are part of and not in addition to the limits

provided by this POLICY.”

 

We hope that this will help you as this event progresses. If you should have any questions, please let us know. 

Tags:  coronavirus  COVID-19  E&O Risk Management  errors and omissions 

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Prepare Your Agency for the Future

Posted By Kaylyn Zielinski, Monday, April 27, 2020

 

By: Matt Banaszynski | CEO IIAW

 

During this time, COVID-19 is creating many obstacles for businesses across the country. Whether it requires small businesses to close their doors for the time being or large corporations to activate their disaster response plan, the consequences are creating road bumps for everyone. Governor Evers issued a “Safer at Home” order on March 24th and the OCI has released a variety of recommendations and requirements for insurers. Independent agents are deemed as “essential businesses” (as of the time of this writing) and for the time being, allowed to stay open. However, agencies are encouraged to use their discretion in determining essential functions for essential employees. For example, an agency may determine it is appropriate to close to walk-in visitors, while remaining open for business, and available to consumers through calls and e-mail.  Subsequently, non-essential staff with the capabilities to work remote are directed to work from home. 

 

The IIAW addressed the issue early by introducing a COVID-19 Online Resource Center (www.iiaw.com/coronavirus), and began sending out “text alerts” when new information is announced or updated online. The team continues to create new resources to assist our members with their operations. It’s critical to stay up-to-date with information and be agile in the changing environment. As you continue to work during the pandemic, here are some resources and considerations for your agency as you implement new policies.

 

 

IIAW’s COVID-19 Resource Center

 

IIAW’s COVID-19 Resource Center contains all of the resources your agency will need to stay educated on the topic and tools you can implement in your agency. The page includes 4 different sections: Communicating to Customers, Agency Considerations for Employees, General Information and Webinars. The page is updated daily to provide our members with the latest news and resources, some of which can be shared with your clients. 

 

If you haven’t already, join our text alerts by texting “IIAW” to (833) 384-0094. You will receive a text alerting you to when important information is announced and uploaded to our resource center.

 

Virtual Learning (CE)

 

The IIAW also offers a variety of continuing education classes online. Almost daily, there is a new CE class presented via webinar for agents to stay up to date on their CE credits. You may have employees working from home and unable to work at full-capacity or one of your employee’s license renewal is coming up. This is a great time to allow them to complete all their continuing education credits.  Our online CE classes are conducted by professional instructors and accessible on any computer. Don’t let your license expire, take an online CE class with the IIAW!

 

Click here to view all of the available online CE courses.

 

Remote Access

 

Does your staff have the capability to connect and work remotely? Do they have or can they be provided with a computer at home? Do they have internet access from home? If they can get online, can they access work files? This would be the time to check the “cloud access” of your programs (Ex. AMS), server and files with your IT professional. If you need other options for remote access, consider programs like Logmein, Gotomypc, Remotepc, Teamviewer and others. Need phone access as well? If your agency does not have a VOIP system, it may be difficult to set up call forwarding and other features. Host My Calls are a solution worth exploring. The staff at the IIAW all have remote workstations, a VOIP phone system in place and VPN’s setup on their computers to access work files not stored in the Agency Management System or Association Management System. 

 

Agency Management Systems (AMS)

 

Hopefully your agency management system has a cloud option, app or other online/remote interface (perhaps a VPN connection) that allows staff to enter and retrieve data. If not, this will likely be a vital question for your remote work plan. If your agency doesn’t possess these capabilities, you should develop a system where information is shared with one key contact at your agency who can enter the data. Use an Excel form or other template (Google Sheets is a free online option) that promotes standardization so that there aren’t lapses or E&O exposures created. Then review the data when everyone returns to work. The staff at the IIAW has their AMS and Association Management systems on the cloud.

 

Conferencing

 

To continue having meetings and discussions with your staff, it will be important to set up conference calls, video chats, etc. There are free resources out there like SkypeGoogle Hangouts, and Lifesize. Some require downloads of software and may have limits, but your agency can investigate which one may be the best fit. iPhones and Android phones allow “Add Call” as an option for small group conferencing– just select it from your screen (assuming your phone’s service provider allows it). Other options may be conference call services like UberConference or using a free trial from a service like GoToMeeting or Join.Me. The staff at the IIAW uses GoToMeeting.

 

Collaboration

 

Have projects that your team needs to work together on in a shared format? Programs like Slack, Microsoft TeamsBasecampAsana and others can give you a platform to communicate, work on files, update project statuses and pool resources. Facebook even has a solution called Workplace. The staff at the IIAW uses Slack. 

 

Client Tools

 

Your clients will have new access needs as well. Look at the offerings made available by your carriers for client portals apps and other tools. Consider programs like DocuSign for digital signature, ePayPolicy for online payments and other programs that allow remote ease of doing business. The IIAW uses DocuSign and ePayPolicy. 

 

Promote Routines

 

Try to provide some structure to the group as they learn this new environment. Schedule conference calls for your staff, encourage daily team meetings, have video happy hours, virtual lunches or other social options like virtual games. Suggest people create a specific workspace at home and develop a workday routine. 

 

Encourage Strict Cyber Security Measures

 

On top of everything else, cyber security is an even greater concern in times like this. When possible, encourage your staff to use a secure wi-fi connection or set up the security on their home’s internet if they haven’t already. Ask them to be extra vigilant on opening emails and links. Have them confirm any unusual requests like wire transfers or monetary transactions they receive by phone with their supervisor. (

 

Be a Resource

 

Do what you do best during times of hardship for your clients – be a resource. Try to provide useful information on business continuity, how to apply for government assistance programs, help promote initiatives to support your community and show the power of small business. One platform to consider using to help spread your message and market you and your agency is SoapBox.

 

Please reach out to the IIAW if you need further assistance and have any questions regarding the transition. Remember that our COVID-19 Resource Center will continue to be updated with the most recent news and resources for you to use at your agency. Click here for a downloadable "Become a Digital Agency" handout. 

 

Source:  Brian Hunter of the Insurors of “Remote Work Resources for Your Agency” article

Tags:  COVID-19  digital agency  online resources  social media 

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