EPLI Claims
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EPLI Claims

Claim Reporting
How to Report a Claim
At Philadelphia Insurance Companies, reporting a claim is as easy as 1-2-3. Just follow these instructions to expedite your claim as quickly and in as friendly of a manner as possible.
There is good reason to timely report all losses; the faster Philadelphia Insurance Companies receives your new notice of loss, the quicker they can assist in managing the necessary claim recovery services, to expedite the claim settlement process. Prompt notification on your part, which triggers a prompt response from them, works to reduce the expenses associated with most liability claims.


Step 1 - Get the Facts
When reporting a notice of loss, please provide as much detail as is available. This should include, but not be limited to the Named Insured, contact name, policy number, date of loss, location of loss, cause of loss, your policy or reference number, the initial steps taken to mitigate the loss, the types of damage, and estimated amount of loss.


Step 2 - Report

Available Online: Report a PHLY Claim

Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950
1.800.765.9749 (phone) Monday-Friday 7:30am - 7:00pm CT
1.800.685.9238 (fax)



Step 3 - Follow-Up
The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day. Complete this claim follow up form to receive a status of your claim