COURSE TOPICSThis presentation is a fast-paced and wide-ranging examination of issues connected to naming insureds correctly on insurance policies - a seemingly simple matter that has deep implications. The seminar is divided into two parts. The first is the "rules" of how to determine what name or names go on the dec page as a named insured. The second is the "whys" of those rules, seeking to answer: (a) why it matters who's named on the policy; and (b) what the policy implications are.  

INSTRUCTOR

Richard S. Pitts

CONTINUING EDUCATION

This webinar course is approved for 2 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This course will review the types of Additional Insureds and why an entity would request AI Status.  It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.

INSTRUCTOR

Allen Messer, CIC, CPCU

CONTINUING EDUCATION

This webinar course is approved for 2 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer Service Representatives) are also responsible for sales. No matter what your title, if you sell or assist in sales, this class provides valuable insights to help reduce your E&O exposure. 

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency's daily operations to prevent E&O claims.

Basic Course Information

Learning Objectives

• What You Need to Know About E&O and an Agent's Duties
• Compliance with State and Federal Laws
• Role of Agency Procedure
• The Sales Process/Renewals/Retention/and Documentation 
   

Major Subjects

• Avoiding Agency Errors & Omissions Claims
• Documentation of Customer and Carrier Interactions
• How Customer Service Representatives Can Manage Insurance Client/Carrier Interactions

INSTRUCTOR

Nancy Germond

Executive Director

Independent Insurance Agents & Brokers of America

Kim Hutson

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits. Swiss Re Risk Management Credit Approved

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the conventional "command and control" approach, drawing insights from "Trust & Inspire" Stephen Covey's latest best-seller as well as wisdom from leadership icons, John Maxwell and Warren Bennis.We'll dive deep into reimagining leadership, emphasizing genuine integrity and the true meaning of growth. Through memorable analogies and actionable insights, uncover how leaders and followers coexist in a thriving ecosystem. By the end, walk away with a refined perspective on ethics, poised to unlock unprecedented growth for your organization. In today's complex landscape, the right ethical approach can be the catalyst to leap forward.

INSTRUCTOR

Sara Bradshaw Ray, CIC, CKC

CONTINUING EDUCATION

This webinar course is approved for 1 hour of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $28.00 for IIAW members, $40.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer Service Representatives) are also responsible for sales. No matter what your title, if you sell or assist in sales, this class provides valuable insights to help reduce your E&O exposure. 

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency's daily operations to prevent E&O claims.

Basic Course Information

• What You Need to Know About E&O and an Agent's Duties
• Compliance with State and Federal Laws
• Role of Agency Procedure
• The Sales Process/Renewals/Retention/and Documentation 
   

• What You Need to Know About E&O and an Agent's Duties
• Compliance with State and Federal Laws and Complying with Carrier Contracts
• The Role of Agency Procedures and Working with Excess & Surplus Lines and Residual Markets
• Marketing and Technology and E&O Claims Reporting

INSTRUCTOR

Brian Hutson, CIC, CRM

Vice President

Assured Partners

Brian began his career in 1992 with Given/Woods Insurance Agency. He studied Insurance and Risk Management at SMU and graduated in 1994. In 1996 he left Given/Woods and started his own agency. He later merged his agency with Given/Woods when Glenn Woods retired. He sold the agency to Assured Partners in 2018 and continues to work at Assured Partners.

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits. Swiss Re Risk Management Credit Approved

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. But management provides the tools and the oversight for their success. Department managers, supervisors and agency principals set the guidelines and controls by which employees perform their work. No matter what your title, if you are involved in management, this class will provide valuable insights to help reduce your agency's E&O exposure.  

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency's daily operations to prevent E&O claims.

Basic Course Information

Learning Objectives

• What Agents Need to Know About Errors & Omissions
• Federal Laws
• Role of Agency Procedures
• Servicing Customer Accounts and Critical Importance of Documentation
   

Major Subjects

• What You Need to Know About E&O and an Agent's Duties
• Compliance with State and Federal Laws and Complying with Carrier Contracts
• The Role of Agency Procedures and Working with Excess & Surplus Lines and Residual Markets
• Marketing and Technology and E&O Claims Reporting
   

INSTRUCTOR

Nancy Germond 

Executive Director

Independent Insurance Agents & Brokers of America

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits. Swiss Re Risk Management Credit Approved

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a large loss. This presentation will address the exposures our personal lines clients have which are not well-handled by their unendorsed ISO Homeowners and Personal Auto Policies. A review of endorsements available in these programs will remind the participant that, as all clients are unique, it is routinely necessary to discuss the need for and availability of these very important coverage enhancements. The presentation will conclude with a review of the Personal Umbrella/Excess Liability coverage needs of the personal lines client and discussion of coverages currently available to meet those needs.

INSTRUCTOR

Samuel T Bennett, CIC, AFIS, CRIS, CPIA, CPRM

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

This course satisfies the E&O Risk Management class credit (previously referred to as Loss Control credit). The credit requirement requires completion of an approved 3 hour class (must be taken every two years). 

If you have any questions on the new premium credit changes, click here or please feel free to contact Trisha Ours, trisha@iiaw.com

COURSE TOPICS

• • What is a Certificate of Insurance?
  • COI Information You Must Consider
  • How Does a COI Respond to Contractual Risk Transfer?
  • Listing Certificate Holders
  • "BAD" Things to Do
  • Addendum Requests
  • Common COI Questions
  • What is an Evidence of Commercial Property Insurance
  • Who Should be Involved in Issuing a COI and/or ECPI?

INSTRUCTOR

Nancy Germond
Executive Director
Independent Insurance Agents & Brokers of America

Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA
Independent Insurance Agents and Brokers of America Virtual University

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

The theme is simple; the cases and principles are not.  This is a quick-moving survey of the most important agriculture and farm-related insurance decisions in the last ten years or so.  After a brief introduction, the seminar will involve presenting the facts and the outcome of each case to the attendees, and then discussing the implications of the decisions and perhaps some of the lessons to be learned.  

INSTRUCTOR

Richard Pitts

CONTINUING EDUCATION

This webinar course is approved for 1 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This seminar is a fast-paced look at the personal and commercial lines insurance issues that have been created in the gig economy. The first section of the seminar looks at standard definitions and characteristics of the sharing and the gig economy, chiefly by using examples. Of course, the behemoth in the group is Uber. It is also the paradigm for the gig and sharing economy. Private drivers use their own private vehicle to act like a taxi service. Apps such as Touro permit private drivers to use their vehicles for rental, much like Avis or Hertz. The sharing economy is not limited to vehicles, however. In a similar vein homeowners can use their residence as a hotel by renting it out for short periods of time via Airbnb or VRBO (Vacation Rentals by Owner).

To discuss the insurance ramifications of this, a bit of history and background is in order. The phenomenon of the sharing economy is not completely new, at least from the perspective of the homeowners’ insurance community. For decades, business owners have operated their own businesses from the home. Traditional insurance forms have broadly defined “business,” which has resulted in a fairly consistent attempt to exclude that risk from the scope of the standard homeowners policy. Conceptually at least, this is the forerunner of attempts to exclude sharing economy risks from traditional personal lines policies, such as the auto and homeowners policy.

With this background and history in place, the seminar then turns to an examination of the particulars with regard to both the personal auto policy form and homeowners form. In both instances, the forms of the Insurance Services Office are used as a basis for discussing exclusions, endorsements, and recent changes in the baseline form. 

In both sections, time is devoted to how the available insurance from the platform connects with and potentially interacts with the coverage available to the homeowner or driver. 

The final section of the seminar changes focus. It looks at issues connected to the gig economy from the perspective of an employer in a more traditional business model. Simply put, can gig workers be held to be employees, despite the efforts of employers to treat them as temporary workers and therefore independent contractors? This section examines some case law and also some employment law developments that may influence the question not only from the perspective of the commercial liability policy, but more particularly the workers compensation laws.

As a concluding exercise the seminar asks a hypothetical question about whether a restaurant, or an app such as Door Dash, can or should be held liable when a driver has an accident while delivering food. The idea behind the scenario is to ask the question about not only insuring the needs of the restaurant as well as the driver, but also asks about the underlying liability itself and the prospect that there may not be as much insurance available generally to claimants as would be expected or anticipated.

INSTRUCTOR

Richard Pitts

CONTINUING EDUCATION

This webinar course is approved for 1 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

This course satisfies the E&O Risk Management class credit (previously referred to as Loss Control credit). The credit requirement requires completion of an approved 3 hour class (must be taken every two years). 

If you have any questions on the new premium credit changes, click here or please feel free to contact Trisha Ours, trisha@iiaw.com

COURSE TOPICS

• PAP Concepts, Eligibility and Definitions
• Who Qualifies as an "Insured" in the PAP
• Understanding Each PAP Coverage Part
• Personal Injury Protection: A Brief Discussion
• Endorsements Every Agent Must Understand
• Trailers, Trusts and Important Endorsements
• Umbrellas and Excess Policies: Key Facts You Can’t Live Without

INSTRUCTOR

Nancy Germond
Executive Director
Independent Insurance Agents & Brokers of America

Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA
Independent Insurance Agents and Brokers of America Virtual University

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This seminar is a fast-paced look at the personal and commercial lines insurance issues that have been created in the gig economy. The first section of the seminar looks at standard definitions and characteristics of the sharing and the gig economy, chiefly by using examples. Of course, the behemoth in the group is Uber. It is also the paradigm for the gig and sharing economy. Private drivers use their own private vehicle to act like a taxi service. Apps such as Touro permit private drivers to use their vehicles for rental, much like Avis or Hertz. The sharing economy is not limited to vehicles, however. In a similar vein homeowners can use their residence as a hotel by renting it out for short periods of time via Airbnb or VRBO (Vacation Rentals by Owner).

To discuss the insurance ramifications of this, a bit of history and background is in order. The phenomenon of the sharing economy is not completely new, at least from the perspective of the homeowners’ insurance community. For decades, business owners have operated their own businesses from the home. Traditional insurance forms have broadly defined “business,” which has resulted in a fairly consistent attempt to exclude that risk from the scope of the standard homeowners policy. Conceptually at least, this is the forerunner of attempts to exclude sharing economy risks from traditional personal lines policies, such as the auto and homeowners policy.

With this background and history in place, the seminar then turns to an examination of the particulars with regard to both the personal auto policy form and homeowners form. In both instances, the forms of the Insurance Services Office are used as a basis for discussing exclusions, endorsements, and recent changes in the baseline form. 

In both sections, time is devoted to how the available insurance from the platform connects with and potentially interacts with the coverage available to the homeowner or driver. 

The final section of the seminar changes focus. It looks at issues connected to the gig economy from the perspective of an employer in a more traditional business model. Simply put, can gig workers be held to be employees, despite the efforts of employers to treat them as temporary workers and therefore independent contractors? This section examines some case law and also some employment law developments that may influence the question not only from the perspective of the commercial liability policy, but more particularly the workers compensation laws.

As a concluding exercise the seminar asks a hypothetical question about whether a restaurant, or an app such as Door Dash, can or should be held liable when a driver has an accident while delivering food. The idea behind the scenario is to ask the question about not only insuring the needs of the restaurant as well as the driver, but also asks about the underlying liability itself and the prospect that there may not be as much insurance available generally to claimants as would be expected or anticipated.

INSTRUCTOR

Richard Pitts

CONTINUING EDUCATION

This webinar course is approved for 1 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

The insurance industry has long used artificial intelligence; however, the new generation of tools signals a quantum leap in capability and will trigger disruption and realignments. In this session, Tom will address both the challenges and opportunities insurance agents face as they look to ride the Al wave by using what Al can do to serve their clients while amplifying those skills and qualities Al can't replicate.

Basic Course Information

Learning Objectives

• Define key terms and illustrate how AI functions in the real world
• Detail how insurance carriers use AI tools currently and how their use will evolve
• Identify in detail the challenges and opportunities for agents, discuss industry disruptions and realignments, and outline actions agents should take

Major Subjects

• Demystifying AI
• How AI Is Changing the Insurance Industry
• Industry Disruption and Future Trends
• Riding the AI Wave – The Challenge and Rewards for Agents

INSTRUCTOR

Tom Wetzel

CONTINUING EDUCATION

This webinar course is approved for 2 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This course is designed to educate insurance industry professionals on the Errors and Omissions exposures they face in various areas of public-facing marketing. This course will cover Standard of Care laws in all states and how special relationships are affected and duties heightened when agencies use certain language in their written materials.   

INSTRUCTOR

Mallory Cornell, MBA

CONTINUING EDUCATION

This webinar course is approved for 1 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $28.00 for IIAW members, $40.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This course satisfies the E&O Risk Management class credit (previously referred to as Loss Control credit). The credit requirement requires completion of an approved 3 hour class (must be taken every two years). 

If you have any questions on the new premium credit changes, click here or please feel free to contact Trisha Ours, trisha@iiaw.com

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to prevent E&O claims.

INSTRUCTOR

Cari Senefsky |  Gunnar Kephart

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. Platitudes and sermons do not make for good attendee engagement, which ultimately hurts the effectiveness of the class.

This seminar uses a few minutes to make this point and to explain what follows. The first hour is to demonstrate that professional ethics are worth studying – and worthy of continuing education – and do have a few objective characteristics to them. The hour concludes with a brief review of how professional ethics is good in theory and often quite bad in practice – it looks at the process of “moral disengagement” from an Insurance Journal article.

The second and third hour seek to engage the students by reviewing actual, case-based situations to determine the best ethical resolution and decide how the controversy could have been avoided. In each instance, the scenario presented is based on a real case. Students receive “resolution” of the dilemma by the discussion of the outcome of the case, but are also left to ponder some of the ethics quandaries that are embedded in each situation.

INSTRUCTOR

Richard Pitts

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

Every organization has a culture, whether you realize it or not.  The question then becomes, does your team recognize, understand, and support a developed culture.  We will discuss the approaches to ethical decision making and how agency culture influences those decisions. We will examine why teamwork is also critical not only for the agency’s financial success, but their ethical success as well.  We will discuss Healthy v. Smart and how that will grow your organization.  In addition, we will look at how to maintain your agency culture with your remote employees.

INSTRUCTOR

Terry L. Tadlock, CIC, CPCU, CRIS

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent to confidently explain the changing environment to their clients. We will discuss what factors contribute to the hard market (property specifically) and how agents can instruct their clients on risk management, risk mitigation versus relying solely on financial risk transfer.

INSTRUCTOR

Brian Hutson, CIC, CRM

Vice President, Assured Partners

Kim Hutson

CONTINUING EDUCATION

This webinar course is approved for 2 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent to confidently explain the changing environment to their clients. We will discuss what factors contribute to the hard market (property specifically) and how agents can instruct their clients on risk management, risk mitigation versus relying solely on financial risk transfer.

INSTRUCTOR

Brian Hutson, CIC, CRM

Vice President, Assured Partners

Kim Hutson

CONTINUING EDUCATION

This webinar course is approved for 2 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. Platitudes and sermons do not make for good attendee engagement, which ultimately hurts the effectiveness of the class.

This seminar uses a few minutes to make this point and to explain what follows. The first hour is to demonstrate that professional ethics are worth studying – and worthy of continuing education – and do have a few objective characteristics to them. The hour concludes with a brief review of how professional ethics is good in theory and often quite bad in practice – it looks at the process of “moral disengagement” from an Insurance Journal article.

The second and third hour seek to engage the students by reviewing actual, case-based situations to determine the best ethical resolution and decide how the controversy could have been avoided. In each instance, the scenario presented is based on a real case. Students receive “resolution” of the dilemma by the discussion of the outcome of the case, but are also left to ponder some of the ethics quandaries that are embedded in each situation.

INSTRUCTOR

Richard Pitts

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

Every organization has a culture, whether you realize it or not.  The question then becomes, does your team recognize, understand, and support a developed culture.  We will discuss the approaches to ethical decision making and how agency culture influences those decisions. We will examine why teamwork is also critical not only for the agency’s financial success, but their ethical success as well.  We will discuss Healthy v. Smart and how that will grow your organization.  In addition, we will look at how to maintain your agency culture with your remote employees.

INSTRUCTOR

Terry L. Tadlock, CIC, CPCU, CRIS

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This course is designed to educate insurance industry professionals on the Errors and Omissions exposures they face in various areas of public-facing marketing. This course will cover Standard of Care laws in all states and how special relationships are affected and duties heightened when agencies use certain language in their written materials.   

INSTRUCTOR

Mallory Cornell, MBA

CONTINUING EDUCATION

This webinar course is approved for 1 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $28.00 for IIAW members, $40.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This course satisfies the E&O Risk Management class credit (previously referred to as Loss Control credit). The credit requirement requires completion of an approved 3 hour class (must be taken every two years). 

If you have any questions on the new premium credit changes, click here or please feel free to contact Trisha Ours, trisha@iiaw.com

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to prevent E&O claims.

INSTRUCTOR

Cari Senefsky |  Gunnar Kephart

CONTINUING EDUCATION

This webinar course is approved for 3 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $84.00 for IIAW members, $120.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

The insurance industry has long used artificial intelligence; however, the new generation of tools signals a quantum leap in capability and will trigger disruption and realignments. In this session, Tom will address both the challenges and opportunities insurance agents face as they look to ride the Al wave by using what Al can do to serve their clients while amplifying those skills and qualities Al can't replicate.

Basic Course Information

Learning Objectives

• Define key terms and illustrate how AI functions in the real world
• Detail how insurance carriers use AI tools currently and how their use will evolve
• Identify in detail the challenges and opportunities for agents, discuss industry disruptions and realignments, and outline actions agents should take

Major Subjects

• Demystifying AI
• How AI Is Changing the Insurance Industry
• Industry Disruption and Future Trends
• Riding the AI Wave – The Challenge and Rewards for Agents

INSTRUCTOR

Tom Wetzel

CONTINUING EDUCATION

This webinar course is approved for 2 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv

COURSE TOPICS

This seminar is a fast-paced look at the personal and commercial lines insurance issues that have been created in the gig economy. The first section of the seminar looks at standard definitions and characteristics of the sharing and the gig economy, chiefly by using examples. Of course, the behemoth in the group is Uber. It is also the paradigm for the gig and sharing economy. Private drivers use their own private vehicle to act like a taxi service. Apps such as Touro permit private drivers to use their vehicles for rental, much like Avis or Hertz. The sharing economy is not limited to vehicles, however. In a similar vein homeowners can use their residence as a hotel by renting it out for short periods of time via Airbnb or VRBO (Vacation Rentals by Owner).

To discuss the insurance ramifications of this, a bit of history and background is in order. The phenomenon of the sharing economy is not completely new, at least from the perspective of the homeowners’ insurance community. For decades, business owners have operated their own businesses from the home. Traditional insurance forms have broadly defined “business,” which has resulted in a fairly consistent attempt to exclude that risk from the scope of the standard homeowners policy. Conceptually at least, this is the forerunner of attempts to exclude sharing economy risks from traditional personal lines policies, such as the auto and homeowners policy.

With this background and history in place, the seminar then turns to an examination of the particulars with regard to both the personal auto policy form and homeowners form. In both instances, the forms of the Insurance Services Office are used as a basis for discussing exclusions, endorsements, and recent changes in the baseline form. 

In both sections, time is devoted to how the available insurance from the platform connects with and potentially interacts with the coverage available to the homeowner or driver. 

The final section of the seminar changes focus. It looks at issues connected to the gig economy from the perspective of an employer in a more traditional business model. Simply put, can gig workers be held to be employees, despite the efforts of employers to treat them as temporary workers and therefore independent contractors? This section examines some case law and also some employment law developments that may influence the question not only from the perspective of the commercial liability policy, but more particularly the workers compensation laws.

As a concluding exercise the seminar asks a hypothetical question about whether a restaurant, or an app such as Door Dash, can or should be held liable when a driver has an accident while delivering food. The idea behind the scenario is to ask the question about not only insuring the needs of the restaurant as well as the driver, but also asks about the underlying liability itself and the prospect that there may not be as much insurance available generally to claimants as would be expected or anticipated.

INSTRUCTOR

Richard Pitts

CONTINUING EDUCATION

This webinar course is approved for 1 hours of Wisconsin continuing education credit. Attendees must be present during the webinar to receive CE credits.

REGISTRATION INFORMATION

Course fee is $56.00 for IIAW members, $80.00 for non-members. 

After purchasing your ABEN webcasts, you will immediately receive a purchase confirmation that will contain instructions on testing your system and accessing your ABEN account. Additionally there will be 3 e-mail reminders sent out prior to the event; 1 week 1 day and 2 hours prior to the event! The same access instructions will be provided.

CANCELLATION POLICY

A registrant may reschedule a prior registration to another airing date of the class and if there is no other date that will work into your schedule, a refund can be processed. ABEN can also transfer your registration to someone else in your office. There is no penalty for these requests. All of these requests are handled directly by the CE21 Help Desk at 877-602-9877 or by e-mailing to help@aben.tv